03-23-2023 08:32 PM
Recently I have changed my broadband connection. Now I am unable to connect the wifi router with my nest hub. I have changed to factory settings but it is not working. Please help.
03-24-2023 07:00 AM
Did you press both volume buttons for about 10 seconds until the Nest Hub said it was resetting?
Did you then go into the Google Home app and reinstall your Nest Hub?
03-28-2023 09:57 AM
Hi folks,
@MplsCustomer, I'm thankful for your help.
Thanks for posting here, @Amitava1958. I want to check if you've tried the steps above to reset your Google Nest Hub and reconfigure it back into your Google Home app. Let me know if you're still having trouble with your display so I can provide further assistance.
Cheers,
Lovely
03-30-2023 05:53 AM
I did restart my Nest and it not work. I did change Wi-Fi to new router but it won’t let me change it.
Sue Fazio
03-30-2023 08:34 AM
What are your circumstances? What device do you have? Did you do a restart or a factory reset of the device. Did you change to a new Wi-Fi before or after?
03-30-2023 10:26 AM
Hi there,
Since you have changed your router, you can try these steps.
If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
If you get an error message that says 'could not communicate with your [device]' when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Thanks for chiming in @MplsCustomer.
Let us know how it goes.
Best,
Princess
04-02-2023 05:36 PM
Hi there,
We don't want to be a nudge but we'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
Cheers,
Muddi
04-03-2023 07:12 PM
Hey folks,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi