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Won't connect to spotify account

Lzp
Community Member

Hi My girlfriend cannot link her Spotify account to Google home... She has premium.... Is the issue because her Spotify account used her work domain address, and not Gmail.

My account connected perfectly, I have Spotify linked to a Gmail account. 

Thanks in advance 

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi Lzp,


Thanks for reaching out.

 

Sorry to hear about this. Could you go ahead and uninstall the Spotify app from your phone before linking Spotify? As soon as Spotify is linked from the Home app, you can install back Spotify on your phone.

 

Let me know how it goes.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Lzp,

 

Did those steps help? Let us know by updating the thread, and we're glad to help.

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey Lzp,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex