Won’t stay connected

[joepeck7]

Every week or so I need to completely set up my nest audio speakers again. When I try to use them it says they aren’t connected to the internet so I check the google home app and they need to be set up again. These speakers are the only thing in my house with any issue. I have several smart speakers, game consoles and smart tv which all have no issues. Only the google nest audio speakers have an issue. I know it’s not my internet connection. Does anyone know what might be going on?

[Marcus1]

Having similar issues with no real resolution given yet.  What brand of Wifi router are you using?  

[Jake]

Hey all,

Sorry for the late reply, and for the trouble you are having with your speakers. I know this is not the most ideal situation. I have found a couple of articles that you can review. They help provide more troubleshooting steps that could help resolve the issue.

Best regards,
Jake

[Marcus1]

This is related, but your articles do not provide any help.  Here's a better documented summary:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netgear-Nighthawk-connectivity-issues-w...

[Jake]

Hey Marcus1,

I have replied to your other post there. Since it's been a while since we heard from the OP, I am going to lock this thread to keep content fresh. 

Best regards,

Jake

[Muddi]

Hey folks,

Chiming in to ensure everything is covered here. Just to add, have you tried setting up your Google Nest Audio on a different network to see if it will have the same behavior? If not, you can try to setup your device on a mobile hotspot.  Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio).
 

Keep us posted.

Cheers,

Muddi

[Marcus1]

Yea,  That was the first trigger that something wasn't working that should.  My previous router meshed 2.4/5Ghz together and I had zero connectivity issues with it. It was an ASUS N-Router.

[Muddi]

Hey Marcus1,

Thanks for the update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Marcus1]

Form completed and submitted!

[Muddi]

Hey Marcus1,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi