YouTube TV isn't installed at the moment

[RipTWD]

When I say "Hey Google.  Watch ABC on Kitchen TV"  (My Chromecast w/Google TV), Google responds with "YouTube TV isn't installed at the moment" and it launches YTTV on the TV from the Play Store, where I have to option to open YTTV.

Previously, this command would have launched YTTV & switched to the requested channel.  I have the same issue with Hub (Gen2) & TV in my office 

[mwpeters]

Hello, having the exact same issue here, started Monday morning in the US.  I called into YTTV support Tuesday (gave them 24 hours to address) and we troubleshooted a lot of things including factory resetting 2 of my Chromecast with Google TVs, sending feedback from both Youtube TV app on CCwGTV and from Home app.  Nothing worked.  

Later Tuesday they emailed me essentially saying this was not their problem, to reach out to Nest Support.  I was able to do that finally today, but they said it was a Youtube TV issue.  Luckily I had the email from them, sent the nest support guy a screenshot of the email where they say it was a nest issue.  He told me to send feedback again from CCwGTV YTTV app which I did, and from the home app, which I did.

LOOOOOOOONG story short, this clearly seems like a bug to me, considering the commands we are using are built into routines and have worked for years, but nobody is owning up to anything.  I have no timelines or assurance from anybody.  I told the support guy that it was unfortunate that I have to go onto forum to make progress with this, but I see no other option than being a "squeaky wheel".

I know we cannot be alone, I urge all that are having this issue to reach out to nest support and submit their "feedback" so this issue can be resolved like it should have been within minutes.

[Pandian]

I have been having the same issue in the timeframe you mention - “YouTube not installed” - and it was working before. I have uninstalled and installed and reset and rebooted to no avail. Thanks for bringing it to their notice. 

I can’t believe it has been weeks with this issue. Clearly this is a regression from  a change they made and they can’t seem to debug it. My entire house is Google devices based. Given other issues and lack of Google keeping up and lackluster support, I am starting to wonder whether I made a mistake (and follow my neighbors to  alternate platforms).

[manderson69]

Exactly same issue for me on two Google TVs, which both use YoutubeTV.  I have tried uninstalling and reinstalling to no avail.  I have Google Home, Google Nest, and a Pixel tablet controlling tvs.  This is so frustrating to take a big step back.  

[BfromM]

As many others have said, I’m having the exact same issue. Before last month, I had never received this error from Google Home when trying I say “Play NBC from YouTube TV on Basement Chromecast” or “Play ABC from YouTube TV on Living Room Google TV”, but for the past month (up to and including just before writing this post), I receive it EVERY SINGLE TIME. I can also confirm that this error does not impact playing video content on a Google Home Display or Nest Display; it seems isolated to trying to play YouTube TV content on a Chromecast / Google TV dongle (connected via HDMI to a TV or Monitor).

Wake up, Google. This crap is getting ridiculous, and it’s only a matter of time before for people (read as: I) rip these Google Home and Chromecast pieces out and replace them with Amazon’s or Apple’s offering. You aren’t the only game in town. We have other options.

[Ks891]

Same problem here across multiple Google home mini and multiple tvs.  Tried rebooting and reinstalling (which is a major PITA)

[RipTWD]

Appreciate the sanity check!!

[mwpeters]

Likewise!! Let's hope that there is decent monitoring of this forum and that this issue is addressed quickly

[Mommy3B]

Same here all my home devices are doing the same thing as of Monday

[GT826]

Same issue here. 

[RadA]

Same Issue here on all TVs. Hoping they solve it soon.

[wkrasner]

Same here

[TimTheis]

Same issue here on 3 different chromecast devices

[Kd83]

I was losing my **bleep** mind. I've got a in 94 year old blind grandmother who can't watch TV by herself anymore. It's been a big pain in the ass.

[Bwalke32]

Same exact issue here on one TV.  I thought just a simple reinstall of YouTube TV would have fixed the issue, but nope.  I'm stuck in a loop of my Google Home saying "YouTube TV isn't installed at the moment" and then Google TV literally opening the already installed YouTube TV App itself. 

I'm really disappointed with how Google is right now, it's like they are falling apart.  Services are constantly getting discontinued like Stadia to even a simple Google Podcast App., and now with the rebranding and integration of Nest, it's a complete cluster f*ck (excuse my French 🥖). 

I'm sure it's even worse for the people at Google vs. Nest themselves, and trying to pull both sides together internally.  This is definitely apparent from other posts here and those getting stuck in loops with customer service from both Google and Nest support.

Sorry for the rant, but again, I'm just really disappointed about the path that Google is on right now given the fact that they have so much potential.

Please push out a bug fix on this one for our Google TV YouTube TV Google Home Nest Chromecast Device App. Service yadda, yadda, yadda, blahhhhh....

If anyone has any fixes for this one, please reply.  Thank you!

[mwpeters]

Honestly, I do not mind the rant and I am glad you said it.  It seems the only way to get something fixed lately is to be a squeaky wheel, and I think we all need to be that right now.  The fact that it took a week AND I had to send a video of this issue to get somebody to believe me is astonishing.  It really makes me wonder what the QA process is for this, and considering this is not just some update they can roll back.  

I hope there is a moderator that reviews these forums and this issue, there is a lot to learn from this.  At the very least, I would like some form of assurance this is being worked on because honestly, I am not sure.  I am not asking for a timeline but at least some sort of progress report to know that we are heard.

[GT826]

Many thanks mwpeters! Much appreciated!!!

[RomingGnome]

Exact same problem here, for the last month.

Why can't the coders at Alphabet get their $4!7 together? Makes me want to just migrate over to Alexa, if this keeps up.

They break speaker groups, they break routines that works with other apps like Smart Life (which used to work when using scenes). Now when my Google routine launches & I have a Smart Life routine in it (which apparently Google can still link to that application), I get "I don't understand", when it totally understood for over 2 years. WTH?!

[mminyard]

I'm having the same problem.  I have tried opening multiple support cases, no help.  I also posted about it on Reddit https://www.reddit.com/r/youtubetv/comments/1e48qn7/google_assistant_failing_with_youtube_tv/.

Very frustrating the Google breaks this feature so often particularly for those that rely on voice commands because of difficulty using a remote, etc.  

[MQuick]

I’ve been experiencing the same thing for the last couple of weeks. Have posted on several boards, including Reddit, but Google appears to be ignoring everyone regarding this bug. It would be nice if they would at least acknowledge the issue and let us know they are working on it.

[mwpeters]

I reached out to YTTV support again this morning, thought I would share the response:

"I just got a reply from our specialists team.
They want to apologize that we couldn't get back to you sooner but assured that at this time, our engineers are still working to fix this issue. They're working diligently to get this fix. Once we receive feedback from them, we will let you know right away!"

I urge everybody to go to YTTV support and report this ongoing issue.  Make you tell them you know this is an ongoing issue that needs to be resolved, do NOT troubleshoot and factory reset multiple things like I did.

[Ryan_1]

I have the exact same issue but no response from Google. I opened another feed two weeks ago as well.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/YouTube-TV-app-is-not-working-with-Goog...

I created a new chat case and the Google Nest team told me it was a YouTube TV problem. They transferred me to the YouTube TV help. The YouTube TV help then told me it was a Google Nest problem.

[MilesDudley]

Same here. I send feedback everyday to Google. Hoping it will be fixed. Get your **bleep** together google. 

[MilesDudley]

They are the same company and it sounds like they are passing the buck. How frustrating. Seems like google is getting dumber instead of smarter.

[gooworsewithage]

Another day, another regression for simple functionality that previously worked flawlessly for years. I'm not holding my breath that this will get fixed. Google Home is total neglected trash. Its only selling point is that the competition is worse. I'm sure we'll get some garbage-tier AI features that nobody asked for, though.

[Hoopscoach44]

Same here. 

[Ryan_1]

Still no fix. Can we get a moderator to give an update on this?

[wkrasner]

Google makes millions off advertising and subscriptions. I think I'm dumping google for everything.im tired of the bugs they create with out thoroughly vetting in a sandbox. Worst performance by the engineers and coders . They need to adopt six sigma and hear the negative vibrations from the customer. Sloppy work.

[wkrasner]

I spoke with yttv they are pointing toward google assistant. I finally got the rep to escalate this. He recommended providing feedback through google assist. I just did that. I would suggest as many people that can do so may bring more expedient resolution.

[mwpeters]

Unreal, pushing this onto another team is not ok

[mwpeters]

This is approaching ridiculous, I sent the following EM today:

Hello, 
What is the current state of this issue?  We are approaching 3 weeks without a resolution for a paid service.  I need updates on the following:

- What is the current state of issue resolution?

- What is being done to compensate those affected by service you offer but are actively not providing?

- What is the timeline for resolution?
At this point, we are beyond a simple "it is being worked on", all my questions are reasonable and I would expect them to be asked of me if I were the one working on a fix that I still had not provided weeks later.  I am clearly upset for a number of reasons, but beyond frustrated at all the steps I had to do to prove there was an issue including formatting multiple devices which breaks all routines I have running from my devices or to my devices.
Please provide feedback today, the timeline is more than reasonable because I have been told this has been worked on for weeks, no excuses, and/or escalate this appropriately. 

I am prepared to discuss over the phone as well.

[mwpeters]

I received response, yet again no issues were addressed nor timeline provided.  The only compensation offered was 2 free weeks of YTTV, which is unfortunate considering WE have to be the ones to tell them about this issue, not a QA process, which makes me wonder what is the going pay for a Google QA analyst?  

Anyways, my response:

Hi [REPRESENTATIVE], 
Considering today marks 3 weeks since this issue began, no, I do not accept a 2 week compensation.
I understand you are saying "rest assured" about this, but I am not assured at all.  Nobody has been able to provide answers to my questions, nor a timeline for resolution.  I am incredibly upset.  How is it that a person of my resources had to prove that this was an issue at all to a company valued at over a Trillion dollars, and then they only want to provide a 2 week compensation for a problem they cannot provide a timeline to fix?
[REPRESENTATIVE], I know this is not your fault, but you need to escalate this, is there a manager or higher level individual I could speak to about this?  If the answer is no, that tells me a lot about how this issue is being handled.

[wkrasner]

Agree Completely. I use ga for my Smarthome ,switching to alexa presents some issues. I am seriously considering getting rid of my google devices but for the investment of time and money.

[mwpeters]

This whole thing has me concerned about what possible QA steps do they have in place.  I get that some bugs can make it to a production system, but without a method to roll back an update?  Are you serious?  We aren't talking about a small time software operation, we are talking about Google, a primary software provider.  

I hope this gets resolve soon and we get proper responses to my questions, they should be simple and easy to respond to, with the resources that Google has.

[jb11]

Same problem, very frustrating ... especially as it used to work with no problem and became a part of our routine.
Considering switching to a different system although that would be a major pain for multiple units throughout our house.

[Ks2]

Same issue. Very frustrating. I had morning automations to turn on TVs to the news as alarm clocks that no longer work and the Google Assistant loudly broadcasts in other rooms that YouTube TV is not installed.

In some manual testing, chromecast would take me to the app install page on the TV screen but the app is and shows installed. 

[MilesDudley]

Now I am getting reports back like "I don't understand" or ".... channel is not available"  

[kelanfromgoogle]

Hey everyone,

The team is looking into the unexpected behavior between Google Assistant and YouTube TV. I don't have more to share at this moment, but I'll keep you updated as I hear more.

Thank you,
Kelan

[mwpeters]

I certainly hope they're looking into it, we've been posting for weeks. Pardon my frankness, I'm pretty frustrated as this whole situation and at whatever QA procedure is in place

[mminyard]

They should also look into their overall update process because they break features so often.  Maybe they use the CrowdStrike model; just throw it out there and who cares what it messes up.