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YouTube TV on Nest Hub Max

CathyMcQ
Community Member

All of sudden, YouTube TV is asking me to verify my location to watch local channels on my Nest Hub Max. I can watch anything that isn't considered "local". The message tells me to verify my location, goes to the YTTV home screen and won't allow me to do anything. I have signed off from my TV, signed back on and made sure that my location was correct. It's continued to work perfectly on all of my other devices. Any help is greatly appreciated!

 

 

1 Recommended Answer

kcruzgonzalez
Community Specialist
Community Specialist

Hi CathyMcQ,

 

Thank you for posting in the community. I'm sorry that you're having troubles with your location on your YouTube TV on Google Nest Hub Max. I understand how frustrating this can be. I'm here to help.

If you've already confirmed your location is correct in the Google Home app and on your phone, let's double-check YouTube TV to be absolutely sure. Here's what you can try:

Verify YouTube TV Location: Make sure your location settings are correct within the YouTube TV app. Manage your home area or current location for YouTube TV.

  1. Restart Devices:

    • Unplug your Google Nest Hub Max from the power outlet.

    • Unplug your Wi-Fi router from the power outlet. Wait two minutes, then plug the router back in.

    • Once the router is back online, plug your Google Nest Hub Max back in.

  2. Test Again: After both devices have restarted, try using your Google Nest Hub Max again.

Let me know if this helps, or if you're still having trouble!

 

Regards,

Kevin

 

View Recommended Answer in original post

3 REPLIES 3

kcruzgonzalez
Community Specialist
Community Specialist

Hi CathyMcQ,

 

Thank you for posting in the community. I'm sorry that you're having troubles with your location on your YouTube TV on Google Nest Hub Max. I understand how frustrating this can be. I'm here to help.

If you've already confirmed your location is correct in the Google Home app and on your phone, let's double-check YouTube TV to be absolutely sure. Here's what you can try:

Verify YouTube TV Location: Make sure your location settings are correct within the YouTube TV app. Manage your home area or current location for YouTube TV.

  1. Restart Devices:

    • Unplug your Google Nest Hub Max from the power outlet.

    • Unplug your Wi-Fi router from the power outlet. Wait two minutes, then plug the router back in.

    • Once the router is back online, plug your Google Nest Hub Max back in.

  2. Test Again: After both devices have restarted, try using your Google Nest Hub Max again.

Let me know if this helps, or if you're still having trouble!

 

Regards,

Kevin

 

Hi Kevin:

It worked! Thank you so much for your help.

Cathy

kcruzgonzalez
Community Specialist
Community Specialist

Hi CathyMcQ,

 

I'm really glad to hear that the problem has been solved. If you have more questions or if you have a problem again, don't hesitate to post again, and we will find the best way to help you.

 

Regards,

Kevin