booting issue

[joshivijay552]

Nest display hub does not boot not even factory reset. Just stuck at the letter G on grey screen.

[David_K]

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[GarrettDS]

Hey there, 
Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[brownellmm]

I am having the same issue. The screen has gone black and the Google Nest Hub is turned off. I cannot get it to come back on. I've tried unplugging, waiting, and replugging 11 times. I've tried the factory reset by holding down the + and - volume buttons at the same time. Nothing is working. My device isn't even a year old yet. What other solutions are there? 

[Jake]

Hey brownellmm,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey brownellmm,

I wanted to check in and see if you had managed to fill out the form for our Team? Please let me know, as I would be happy to ensure you are in contact.

Best regards,

Jake

[Jake]

Hey brownellmm,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey brownellmm,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake