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google home mini 2 stuck in green light

duplixx
Community Member

its not starting not even showing white dots but when i press reset button it also not resets its just stuck cant resolve by my own need assistance 

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Hi duplixx,

Let's try these workaround steps:

  1. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
  2. Repeat step 1, 10 more times.
  3. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

If you have the newer Google Nest Mini (2nd gen), at step 3, you will need to press the mute button on the back for at least 15 seconds and then it will reset.

frances
Community Specialist
Community Specialist

Hi All,

 

First, thank you davidking for answering this question. I appreciate it!

 

Hi duplixx, I just wanted to check in. Has your issue been resolved? Please keep us updated, we look forward to your response!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't received any response from you, so I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.