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google mini nest gen2 doesnt work

ash1512
Community Member

a month ago

Hi there

My Google Nest Mini Gen 2 hardly connects to Wi-Fi and hasn't worked several times in two weeks. I have tried factory reset, reboot, and restarting my Wi-Fi router. A router restart made my speaker work for one week, and then it died again. How can I fix it?

Thanks

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1 REPLY 1

JuanCH
Community Specialist
Community Specialist

4 weeks ago

Hi ash1512,

Thanks for reaching out to the community! I understand your Google Nest Mini (2nd gen) has been having trouble connecting to your Wi-Fi network for the past two weeks. I appreciate all the effort you've put in to get it working again, including the factory reset, reboot, and restarting your Wi-Fi router. Thanks for confirming that restarting your Wi-Fi router allowed your Google Nest Mini (2nd gen) to work for a week. I know how difficult it is when a device doesn't work as expected. I'm here to help! To gather some more details, I'd like to ask the following questions:

  • Did you get any error code while connecting to your Wi-Fi network? If so, what was the code?
  • How far is your Google Nest Mini (2nd gen) from your Wi-Fi router?
  • Did you try to set it up using a mobile hotspot connection?

Please keep me posted. I look forward to your response.

Best regards,
Juan

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