google nest mini resets

[anukulgarg]

hello

I keep on installing and wifi connection on my mini via app on my phone, but whenever i switch on next time ( i do switch off when not using)- it resets itself and then i have to do the whole process again. this is a new issue and have never been the case earlier. I have checked the firmware and it is the latest one. 

Any suggestions to rectify this?

A

[moralesvicente]

Hello anukulgarg, 

Thank you so much for posting. I understand that every time you switch off your Google Nest Mini, it gets disconnected. No worries, I’m here to assist you. 

I'd like to ask you a few questions in order to gather more information about the situation and find the best way to fix it.

• What generation of Google Mini do you have? For your reference, you can check out this article: Google Nest speakers and displays. 

• How long did the device work before the connectivity trouble started?

• How was the connectivity trouble discovered?

• How many times have you experienced this issue?

• How long do you switch off your device? 

• When did you purchase the device?

• Have you taken specific troubleshooting steps? If so, could you describe them?

Please feel free to share any additional details you think might be relevant. 

Best regards,

Daniel