installing updates

[Redfive]

I just bought the Nest Hub 2 gen. I installing it via Google home but as soon as it logs on to the wifi it downloads updates. It downloads 10% and then it stops and it gives me an error message saying to restart the Nest, but it happens again and again.

[Dan_A]

Hi Redfive,

This is not the experience we wanted you to have, let me help you. A few things:what troubleshooting steps have you done so far? Are you connecting to your own Wi-Fi or public? Please refer to the requirements below for a successful set up:

• A speaker or display.
• Latest version of the Google Home app.
• Latest version of the Google Assistant app(iOS) and Google app.(Android)
• A Google Account.
• A mobile phone or tablet that:
  • Has iOS 14.0 or later.
  • Works with 2.4 GHz and 5 GHz Wi-Fi network (a WPA-2 Enterprise network won't work).
  • Has Bluetooth turned on.
• An internet connection and secure wireless network.
  • Note: You may need to enter your Wi-Fi password during setup.

See this link to guide you through the setup process and tell me how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hi Redfive,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan