problema alle sveglie

[Postale60]

Il problema che riscontro al mio nest hub è riferito alle impostazioni delle sveglie.

Ho sostituito il mio hub hub perchè ad un
tratto non funzionante più le sveglie impostate credevo guasto fosse ma lo  stesso problema si è ripresentato sul nuovo, che ha effettuato un aggiornamento di sistema appena acceso. Io riscontro questo: una sveglia  programmata alle 7.00 solo del mercoledi, non suona proprio, quella programmata alle  7.15 dei giorni: lun, mar, gio, ven, con posticipo ogni 15 MINUTI suona POSTICIPANDO LA SVEGLIA DOPO 10 MINUTI, ignorando le impostazioni  memorizzate e infine la sveglia delle 8.00 solo del sabato, suona POSTICIPANDO SEMPRE DOPO 10 minuti anziché 15 come impostato. Ho effettuato anche il reset del dispositivo e mandato feed tutti i giorni ma il problema c'è sempre. Non acquisterò più prodotti GOOGLE.

[Postale60 · Accepted solution]

Hello, I'm in ITALY and the problem started more than a month ago, already with the previous 2 generation nest hub. 
In fact I thought it was broken and I asked for a replacement. As soon as I got the new one, I installed it and immediately performed 
a system update and the problem reappeared. So I guess it's a system bug to fix. I have tried several times to reset the appliance bringing 
it back to the basic settings, also reprogramming the google home app but as soon as I insert the alarm clocks, the problem returns. 
In practice, I have regularly programmed all the alarms with a repetition interval every 15 minutes, and the "awakening" melody, 
but it always plays with all the programmed alarms with the "grassy pastures" melody; and the repeat interval is always 10 minutes. 
The last reset to basic settings was done including the google home app and I will wait two or three days to see if the problem returns. 
I am attaching the photos of my nest hub to this email.

[Postale60 · Accepted solution]

GOOD MORNING, OKAY, I'LL TRY TO DO AS YOU TELL ME. BUT I SINCERELY DON'T BELIEVE THAT THE PROBLEM WILL BE SOLVED, 
INSTEAD I BELIEVE IT IS A GOOGLE NEST SOFTWARE BUG THAT MUST BE FIXED BY THE TECHNICIANS AND THEN RELEASED ON THE NETWORK. 
I WILL KEEP YOU INFORMED OF DEVELOPMENTS. THANK YOU

[Postale60 · Accepted solution]

ALSO, I AM SURE THAT THE NEST HUB ALARM CLOCKS ARE NOT DIRECTLY CONTROLLED BY THE GOOGLE HOME APP, SO I THINK IT DOESN'T NEED ANYTHING TO UNINSTALL IT. SO I BELIEVE IT IS A SOFTWARE BUG THAT NEEDS TO BE FIXED.

[Postale60 · Accepted solution]

Ok, this is the info:
system firmware version: 11.20230306.3.112016
google cast firmware: 1.69.362882
language: it
mac address: 1C:53:F9:AE:EF:82
IP ADDRESS: 192.168.1.5
Thank you

[Postale60 · Accepted solution]

Hi, I did the test. Before canceling all alarms, they were not visible in my google calendar. Then I followed your advice and canceled all the alarms and set one for the same day and again, the alarm is not visible in my google calendar.
Sorry but I don't understand the connection between my google account and the functioning of the alarm clocks on the nest hub. Alarms can only be programmed on the nest hub and are not visible in the google home app or even in my google account. For this, in my opinion, the problem must necessarily be in the nest hub software which has a basic programming error.
I await your news.
Thank you

[Muddi]

Hello Postale60,

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues with alarms on your Google Nest Hub (2nd gen). Let's try to get to the bottom of this.

A few questions:

• When did the issue start?
• What country are you located in?
• Does it give you the right time when you ask it?
• What is the current firmware version of your Nest Hub (2nd gen)?

Let's go ahead and try removing and re-adding the home address on the Google Home app. Follow the steps below to know-how:

1. Open the Google Home app.
2. At the top, make sure the home name is listed. If needed, tap the name to change the home.
3. Tap Settings > Home information > Home address ​> remove, then re-enter home address.

Let me know how it goes.

Cheers,

Muddi

[Postale60 · Accepted solution]

Hello, I'm in ITALY and the problem started more than a month ago, already with the previous 2 generation nest hub. 
In fact I thought it was broken and I asked for a replacement. As soon as I got the new one, I installed it and immediately performed 
a system update and the problem reappeared. So I guess it's a system bug to fix. I have tried several times to reset the appliance bringing 
it back to the basic settings, also reprogramming the google home app but as soon as I insert the alarm clocks, the problem returns. 
In practice, I have regularly programmed all the alarms with a repetition interval every 15 minutes, and the "awakening" melody, 
but it always plays with all the programmed alarms with the "grassy pastures" melody; and the repeat interval is always 10 minutes. 
The last reset to basic settings was done including the google home app and I will wait two or three days to see if the problem returns. 
I am attaching the photos of my nest hub to this email.

[Muddi]

Hey Postale60,

Thanks for all the information. Sounds like a good plan! Hopefully, reinstalling the Google Home app and resetting your Nest display will fix the issue. 

Keep us posted.

Cheers,

Muddi

[Postale60 · Accepted solution]

GOOD MORNING, OKAY, I'LL TRY TO DO AS YOU TELL ME. BUT I SINCERELY DON'T BELIEVE THAT THE PROBLEM WILL BE SOLVED, 
INSTEAD I BELIEVE IT IS A GOOGLE NEST SOFTWARE BUG THAT MUST BE FIXED BY THE TECHNICIANS AND THEN RELEASED ON THE NETWORK. 
I WILL KEEP YOU INFORMED OF DEVELOPMENTS. THANK YOU

[Postale60 · Accepted solution]

ALSO, I AM SURE THAT THE NEST HUB ALARM CLOCKS ARE NOT DIRECTLY CONTROLLED BY THE GOOGLE HOME APP, SO I THINK IT DOESN'T NEED ANYTHING TO UNINSTALL IT. SO I BELIEVE IT IS A SOFTWARE BUG THAT NEEDS TO BE FIXED.

[Muddi]

Hi Postale60,

May I know the current firmware version of your Nest Hub? Follow the steps below to know-how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Cheers,

Muddi

[Postale60 · Accepted solution]

Ok, this is the info:
system firmware version: 11.20230306.3.112016
google cast firmware: 1.69.362882
language: it
mac address: 1C:53:F9:AE:EF:82
IP ADDRESS: 192.168.1.5
Thank you

[Muddi]

Hey Postale60,

Thanks for checking. I have additional troubleshooting steps I'd like you to try.

1. Cancel all your alarms via voice command by saying, "Hey Google, cancel all alarms."
2. Setup one alarm for the same day, then check the events on your Google Calendar to see if your alarm shows up there.
3. If yes, tap the three dots then turn off "All day."

Let me know the result.

Cheers,

Muddi

[Postale60 · Accepted solution]

Hi, I did the test. Before canceling all alarms, they were not visible in my google calendar. Then I followed your advice and canceled all the alarms and set one for the same day and again, the alarm is not visible in my google calendar.
Sorry but I don't understand the connection between my google account and the functioning of the alarm clocks on the nest hub. Alarms can only be programmed on the nest hub and are not visible in the google home app or even in my google account. For this, in my opinion, the problem must necessarily be in the nest hub software which has a basic programming error.
I await your news.
Thank you

[Muddi]

Hi Postale60,

We appreciate your efforts. Since all troubleshooting steps have been exhausted, we'd be happy to escalate this to our higher tier of support. Please fill out this form with all the needed information, and then let me know once you're done.

Cheers,

Muddi

[Postale60 · Accepted solution]

Hello, the problems with my nest hub's alarm clocks have not yet been resolved. I filled out the form and I hope someone will give me some useful information. Thank you

[Muddi]

Hey there,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. 

Cheers,

Muddi