problems with nest mini

[Alan72]

My nest mini tells me very frequently that "there was a problem, try again in a few seconds"... how can I fix it?

[Dan_A]

Hi Alan72,

This is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? How often does it happen in a day?

It would help a lot if you could do a sequential reboot first: 

• Unplug the power cord of your router followed by your Nest speakers.
• Plug them back in after 3 minutes tops.
• Restarting your phone might also help.
• Move your Nest Mini closer to your router and observe.

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

If the issue persists, perform a factory data reset to revert your Nest Mini back to its default and original settings. Afterwards, set it up and tell me how it goes.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Alan72]

Hi,

I have tried everything you told me except connect the nest mini to a mobile hot spot. At the moment the problem remains. The nest mini works fine for a day and then the problem occurs again: the lights on the nest mini stay on solid after an instruction is given and then it says "there was a problem, try again in a few seconds". I try again using the hotspot and then I tell you...

[Juni]

Hi Alan72,

Thanks for the response. I'm sorry that you are still experiencing the issue. You can try the hotspot so we can rule out the possibility that it has something to do with your Wi-Fi.

Looking forward to your response.

Thanks,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Best,

Juni

[Alan72]

I wasn't at home these days... in the next few days I'll try to connect my nest mini to a hot spot and I'll tell you... but the test should last a few days to be reliable...

[Juni]

Hi Alan72,

Thanks for the response. I'll keep this thread open for 3 more days and wait for your update.

Cheers,

Juni

[Muddi]

Hey Alan72,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Alan72]

hi, i connected my nest mini to a portable hotspot and for now it seems to work...
the router it was connected before was a tp link archer mr200...
Thank you

[Juni]

 Hi Alan72,

Thanks for trying that, and I’m glad that it worked using the hotspot. It seems like the issue is with the Wi-Fi router. Check these recommended router settings and let us know if this worked for you.

1. Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
2. Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
3. Change DNS addresses: 8.8.8.8 and 8.8.4.4
4. If IPv6 is enabled, try disabling it in the meantime.

Keep me posted.

Regards,

Juni

[Alan72]

HI! I set the router according to your instructions and now the problem occurs only after the nest mini has been inactive for a few hours... as if it went into stand by and then had difficulty reactivating the connection...

[Juni]

Hi Alan72, 
 

Thanks for keeping us in the loop and for trying that setting. Since we were able to isolate the issue by using another network, which is your portable hotspot, it appears that we need to get help from your router manufacturer or your internet provider and seek further help on their end.
 

Let me know how it goes.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Alan72]

HI! thanks for your interest! maybe i managed to solve the problem with your settings and changing the apn in my 4g router... i really hope the problem doesn't come back.

[Juni]

HI Alan72,

Thanks for keeping us in the loop. I'm glad it worked for you. I will keep this case open for 3 more days. Feel free to update this thread if you need further help.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[Alan72]

Hi! It's working at the moment! Thanks!

[Azarco]

Hey Alan72,

Thanks for letting us know. Please monitor your case and feel free to create a new thread if it happens again. I'll be locking this thread if we don't hear back from you after 24 hours.

Cheers,

Alex