06-16-2022 06:32 PM
I own several Nest Minis and several Google Max devices. I just moved. Before my move, all my speakers functioned well. Since moving to a residence with a new Wi-Fi network, I have tested a Google Max and a Nest Mini. I've been unable to get them to connect to the new Wi-Fi network that is not under my control. The devices confirm via a brief sound that they can connect with my Android phone. However, after I pick a room and click "Next," I receive a pop-up message that says, "Cannot connect to your Next Mini" (when trying to connect the Mini) and "Cannot connect to your Google Max" (when trying to connect the Google Max).
I have tried the followings steps to no avail:
Thank you in advance for your help.
06-21-2022 04:49 AM
Hey Cellist31,
Thanks for visiting the community.
My apologies for the late response. It's challenging when you're having issues setting up your Google Home Max and Nest Minis - let's get to the bottom of this. A few questions: what country are you located in? What color is the LED light on the back of the Home device? Are you using the Google Home mobile application from a supported iOS or Android device? Is the Google Home device within 15 - 20 ft of the setup device?
Please try these steps below:
Let me know if that works.
Cheers,
Muddi
06-24-2022 06:56 AM
Hey Cellist31,
Checking in to see if the troubleshooting steps shared helped?
Cheers,
Muddi
06-28-2022 09:20 AM
Hey Cellist31,
I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi