Hi Richie0808,
Thank you for reaching out.
Sorry to hear about your experience with connecting your devices to your new WiFi network. I'd like to verify few things so we can sort this out -- how many Google Home/Nest speakers are you trying to set up on the new WiFi network?
Let's go ahead and check if these settings are met:
- Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
- Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
- Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.
Configuring your Router Settings
Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
- Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
- Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
Hope this helps. Keep me posted.
Best,
Princess
