"There was a problem setting up Nest Mini" & "Authentication Isn't Successful"

[Curlewgirl]

Getting super frustrated at this point. I had four Nest Minis set up on my network using a Google router plugged into a non-Google provider modem, then switched over to Google Fiber using the same equipment and now I can't get the Nest Minis to connect to my wifi network.

I have already unplugged everything for 15+ minutes, rebooted the network, factory reset all of the minis, forgot and reconnected to the network on my phone, uninstalled and reinstalled Google Home. I've checked that I'm not using mobile data, that wifi, Bluetooth, and location services are all on.

I'm getting a "Connection problem during set up, please check your Wi-Fi network settings" error, as well as a "There was a problem setting up your Nest Mini" error which takes me to a help page for "authentication isn't successful". The set up goes smoothly until I get to the point to connect to the wifi, where everything falls apart.

This issue only started when I switched over to Google Fiber, which is perplexing. 

Would appreciate any help!

[lazer]

Hey my nest dose not even work, turns on and after 5 mins it get the "hang on while i connect to wifi" or "sorry something went wrong" this has been a thing for me after 3 YEARS and i just moved to amazon, in the mini market of smart speakers, google have let us all down and swept it under the rug, dissapointed in the device and google for not even trying to fix it

[lazer]

i use virginmedia and from the get go ive had issues from new unboxing setting up and no wifi switches, just the name, and that did not even cause the problem, my nest did all of this from 1st setup to 1 hour after setup i get the problems

[Azarco]

Hey folks,

Thanks for visiting the Community and I'm sorry to hear you're having problems connecting your Google Nest Mini to your network.

Are you using an Android or iOS? If you're using an iOS, give these steps a try: Go to iOS Settings> Wi-Fi. Connect to the Wi-Fi network that matches the device they're setting up. Look for something like GoogleHomeXXXX.k, GoogleHomeXXXX.o, or GoogleHomeXXXX.p. Navigate back to the Google Home app. The device should now be detected. Start setting up your device.

If the issue persists, try the steps below:

• Make sure your Google Home Mini and Chromecast are within 15 feet of your Wi-Fi router.
• Reboot your router, Nest Mini devices and phone to refresh the connection.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled).
• If you're using an IOS phone, make sure you turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.
• Use a mobile hotspot to set up your devices (To isolate the issue).
• Do another factory reset

Let us know how it goes.

Best, 
Alex

[Azarco]

Hey there,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess