09-13-2022 09:18 AM
hi
i have bought a google nest hub (2nd gen) , i used an IOS device to set it up
in setup steps , after connecting to phone device , it goes to update it selves . for a minute it steels at "updating 0 % " and after that it shows this error " Network Problem " , so i cant continue setup !
thanks for your helpful answers
thanks a lot
09-17-2022 01:02 PM
Hey MOHMOV,
That certainly hasn't been easy for you — let's see what we can do. Are you using a private home network?
Let us know how it goes.
Thanks,
Alex
09-19-2022 04:33 AM
hi Azarco
thanks for your answer , but i had tried these stepes but i steel at its network problem message!
09-19-2022 11:34 AM
Hey there,
To make sure, did you get the same result when you connect your device to a different network? If so, could you fill out this form and let us know once you're done.
Best,
Alex
09-22-2022 03:27 PM
Hi there,
Chiming in-- have you had the chance to fill out the form?
Best,
Princess
09-25-2022 09:25 PM
Hey MOHMOV,
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
09-26-2022 08:58 AM
hi again
thanks for your answer , but no one of ways did not work! so i sold it
thanks a lot for every one
09-26-2022 02:32 PM
Hi MOHMOV,
We're sad to see you go. We apologize for the inconvenience and we hope that we can make it up to you in the future. If you need assistance, feel free to start a new thread and the community would gladly answer your questions and concerns.
Best,
Princess