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reset Hub Max

tleathem55
Community Member

I have factory reset my Nest Hub Max several times and it still says it belongs to another account. Please help.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@tleathem55 

Did you first remove your Nest Hub Max from the Google Home app? Did your Nest Hub Max then report that it was performing a factory reset?

https://support.google.com/googlenest/answer/7073477?hl=en&sjid=4376769710898708643-NA#zippy=%2Cgoog...

Screenshot 2023-09-14 at 9.59.22 AM.png