sleep sensing

[jim7]

Sleep Sensing on the Google Nest Hub 2 continues to report my time sleeping far less than the time I actually slept.

On numerous occasions it states that I have slept only 2-2.5 hours after spending 8-9 hours in bed in what I thought was a good sleep session.  This morning it reported no data could be reported since I slept too few hours to draw any  conclusions.

Anyone else experiencing similar problems?  How can I fix this issue?  I have been  regularly calibrating sensor before each sleep session.  The last report I received indicated above was received after taking sleeping pills before turning in the night before.

Please help me get a resolution to this problem.  Thanks in advance.

[DanaHartsock]

My experience differs a bit. I found sleep duration was pretty accurate, BUT it would not detect Deep Sleep or REM Sleep. (or just a few minutes) I was sent a second Nest Hub but the behavior was the same.  I finally stopped using sleep tracking on Nest Hub, went back to my Amazfit watch.

But dig this. Last night, for the first time in 2 or 3 months, I activated Sleep Tracking... and it "worked." I visited the forum to see if sleep tracking had been updated. Obviously not.

[Dan_A]

Hello folks,

Thanks for reaching out.
 

I know how it feels when something isn’t working . To begin with, follow the steps below:
 

• Remove any objects between you and the display screen. 
• Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed.
• To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets:
• On your Nest Hub display screen, swipe up from the bottom.
• Tap Settings  and then Sleep Sensing and then Calibrate the device and then follow the steps.

Also, check out this link on how to troubleshoot Fix Sleep Sensing issues.
 

Let me know if it helps.

Yours truly,

Dan

[DanaHartsock]

All good advice, and all implemented multiple times, over two hubs. I keep tweaking and hoping for something better to happen. I will come back to it from time to time and experiment some more

[Azarco]

Hey there,

Sounds like a plan! We'll be waiting for your update. Let us know if you have other questions or concerns. 

Best,

Alex

[Muddi]

Hey DanaHartsock,

How was your device? Let us know if you still need help, and we're happy to lend a hand.

Cheers,

Muddi

[DanaHartsock]

I really have had no luck after many months and 2 devices. Only once or twice in that time did I see reasonable Deep or REM sleep times reported. I measure against two other devices I have developed confidence in over a couple years.

So I make tweaks in positioning, one at a time, looking for a sweet spot that gives me a reliable and reasonably accurate reading. To no good effect to date. Most often I see 0 to a few minutes of Deep and REM sleep.

On the other hand, the Nest Hub is pretty darn accurate with beginning and end of sleep.

I am curious as to if this is working well for most people?

Thanks for offering.

[Muddi]

Hey DanaHartsock,

Thanks for the update. To confirm, are you using only one account on your Nest Hub (2nd gen)? Also, what is the current firmware version of your devices?

Follow the steps below to know-how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Keep us posted.

Cheers,

Muddi

[Azarco]

Hello there,

Have you had the chance to get the cast firmware and software version of your Nest Hub? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hi DanaHartsock,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex

[DanaHartsock]

Firmware: 309385 (system)

Cast FW: 1.56.309385

DEEP and REM detection continues to be a hot mess. Amount of time is grossly under reported. I have positioned hub higher, lower, nearer, at varying angles to the bed. I saw one night's detection in about 10 months that was reasonable. The next night I changed nothing and Deep and REM were again grossly under reported. The Hub is so good in everything else it does for me. 

[Azarco]

Hey DanaHartsock,

I understand how you feel. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Thanks,

Alex

[DanaHartsock]

Thanks, I have done as you requested. I have really been through the normal troubleshooting suggestion many times, with no improvement. 

[Muddi]

Hey DanaHartsock,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

Cheers,

Muddi

[DanaHartsock]

Hub is 24 inches from sleep position, but sometimes it can be 36 or even 48 inches. On this night my watch measures 1' 21" Deep sleep, 1' 35" REM sleep. That is about average for the two devices I use other than the Nest Hub.

[Muddi]

Hi DanaHartsock,

Thanks for sharing the photos. Your case has been forwarded to the team. Please check your inbox from time to time as someone will get back to you  via email.

Cheers,

Muddi