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sorry it looks like this account can't play videos on youtube

Klendatu
Community Member

“sorry it looks like this account can't play videos on youtube“ is a constant error message I receive after asking any of my speakers (Google/Nest Home/Mini/Max) to “play song x” or “play artist x” or “plat song x on YouTube Music”

 

I pay for YouTube Premium and got multiple speakers connected to the same Google Home and Assistant account. I do not have voice match activated or enabled the restricted mode.

 

This is frustrating and disappointing. All similar queries here or elsewhere seem to be just closed without a clear and functional resolution. Google support is not helpful.

1 REPLY 1

Juni
Community Specialist
Community Specialist

Hi Klendatu,

 

We hear you — we can understand why you feel that way. We'll work together to identify the cause of the problem and find a solution. Try to set up a voice match and enable personal results, and observe if it makes a difference. Check out the helpful links below:

 

Voice Match and media on shared Google Nest or Home devices

 

Allow personal results on your Assistant-enabled devices

 

Regards,

Juni