02-14-2024 10:18 PM
“sorry it looks like this account can't play videos on youtube“ is a constant error message I receive after asking any of my speakers (Google/Nest Home/Mini/Max) to “play song x” or “play artist x” or “plat song x on YouTube Music”
I pay for YouTube Premium and got multiple speakers connected to the same Google Home and Assistant account. I do not have voice match activated or enabled the restricted mode.
This is frustrating and disappointing. All similar queries here or elsewhere seem to be just closed without a clear and functional resolution. Google support is not helpful.
03-12-2024 07:07 AM
Hi Klendatu,
We hear you — we can understand why you feel that way. We'll work together to identify the cause of the problem and find a solution. Try to set up a voice match and enable personal results, and observe if it makes a difference. Check out the helpful links below:
Voice Match and media on shared Google Nest or Home devices
Allow personal results on your Assistant-enabled devices
Regards,
Juni