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CCWGTV gets warm when connected to power, but won't turn on, no LED.

Ditta
Community Member

4 weeks ago

This week my CCWGTV is only getting warm when connected to power, it won't turn on, and the LED doesn't come on. It is connect via the USB C cable it comes with to the wall adapter that it comes with. Nothing happens when trying to factory reset.

 

 

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2 REPLIES 2

GabrielaG
Community Specialist
Community Specialist

3 weeks ago

Hi @Ditta,

 

Thank you for contacting the Google Nest Community. I'm sorry your Chromecast with Google TV isn't turning on the LED light, and it feels warm. I see you've already tried a factory reset, and I appreciate you taking that step. I'm here to help you further.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

 

Regards,

Gabriela

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Ditta
Community Member
In response to GabrielaG

3 weeks ago

Filled out, thank you!