Cannot cast to a specific app

[Jennyshake22]

I have 2 Chromecast devices not sure which gen but I cannot cast anything from one particular app. I used to be able to with no issues. I did recently move and change internet providers but I am using the same wifi network for both my phone and the Chromecast devices. When I try to stream it literally starts for 1 sec and then goes away. My husband also had the same issue when trying to cast from his phone. I have tried most of the troubleshooting and nothing is working. Please help!

[virnab]

Hi Jennyshake22,

Thanks for taking the time to reach out to us.

I understand you’re unable to cast anything from an app to your Chromecast devices. Thank you for letting us know that you noticed this inconvenience started since you changed your Internet provider, and I appreciate the troubleshooting efforts you've already undertaken to resolve it. I’ll be happy to help you with this concern.

Before I start further troubleshooting, please answer a few questions:

• What model of Chromecast devices are you using? To learn more, you can check this Google Nest Help Center article: Chromecast and Google TV Streamer specifications

• Are you using an Android or an iPhone to manage your Chromecast devices?
• What is the current firmware version of your Chromecast devices? You can find this by following the steps in this Google Nest Help Center article: Find your device’s firmware version.

• Are your mobile devices updated to their latest operating system versions?
• Are you using the latest version of the Google Home app? If not, this Google Nest Help Center article provides helpful instructions: Update the Google Home app.
• Are your Chromecast devices and mobile devices connected to a 2.4 GHz or 5 GHz WiFi network?
• How far are your Chromecast devices from your router?
• Which app are you unable to cast from?
• What specific troubleshooting steps have you already tried to resolve this inconvenience?

I look forward to your answers.

Best regards,

Virna