Cant cast or get google home app to work

[Nimrod97]

Hello,

I have been having issues for a long time regarding casting and the google home app, but I finally decided to ask about it here. I've factory resetted the chromecast multiple times and have cleared data and cache of Google Play Services on my phone multiple times as well to no result. I have a Samsung galaxy a54 and have had the chromecast for almost 2 years now. When I factory reset the chromecast, it works for the first time I cast or use the Google home app, but not the next time.

[gmelanymelissa]

Hi @Nimrod97,

Thanks for posting here in the community. I'm sorry to hear you cannot cast your Chromecast. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What model of Chromecast are you using?
• Is your Chromecast device and your phone connected to the same Wi-Fi network?
• Is your Chromecast currently connected to a 2.4 GHz or 5 GHz network?
• Have there been any recent changes to your Wi-Fi network or home environment?
• Have you experienced any power outages in your area recently?
• What is the status of the LED light that you can see on the device?

Keep me posted. 

Best regards, 
Melany

[Nimrod97]

Hello,

I am using a Chromecast with Google TV (4K). It was bought around the end of 2022. My phone and chromecast are on the same 5G internet. There has been no changes or outages in my area recently.

Thanks,

Denver Machis

[gmelanymelissa]

Hi @Nimrod97,

Thanks for the follow-up information. 

Please let's try these steps:

• Force close and reopen the Google Home app.
• Reboot the router: Disconnect the Wi-Fi router from the socket and leave it unplugged for 2 minutes.
• Reboot your Chromecast: This can help with some glitches. Refer to this article: Reboot your Chromecast with Google TV.

Let me know how it goes.

Regards,

Melany

[Nimrod97]

Hello,

I've tried all of those steps to no avail. The Google Home app refuses to even acknowledge the chromecast and just keeps saying it's not connected to the network even though it is. Factory resetting is only a temporary fix, only lasting for the first time I cast and use the google home app, them going back to not recognizing it the next time.

[gmelanymelissa]

Hi @Nimrod97,

Thanks for the information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,
Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Best regards,
Melany

[Nimrod97]

Hello,

I've submitted the form.

Thanks

[nerys]

Hi Nimrod97,

Thanks for taking the time to fill out the form! 

We'll reach out to you soon by email to discuss the casting situation you're encountering with your Chromecast with Google TV and the Google Home app.

We're here for anything else you might need. Please don't hesitate to reply to this post if you have any other questions. I'm happy to help further.

Best regards,

Nery.