Cant connect to chromecast

[Scoindreau]

I'm not sure if mine is 1st or 2nd Gen but my phone connects to the chromecast when I first start setting it up. When connecting the wifi is says that I can't communicate with the chromecast. It also says can't connect to the internet after I press retry.

[cifuentesj]

Hi @Scoindreau 

Thank you for your timely post and the comprehensive information you've provided.

I'm sorry to hear that you're encountering issues when you try to set up your Chromecast device in the Google Home app. I understand how frustrating this can be. Don't worry, I'm here to help you troubleshoot and find a solution together.

To assist you with the best solution, I would like to get a bit more information:

• What is the color of your Chromecast device?
• Is your Chromecast currently connected to 2.4 GHz?
• Has there been any changes on the router settings or network connection?
• What troubleshooting steps have you already tried?
• Have you experienced any power outages in your area recently?
• What mobile device did you use to set up your Chromecast?
• Have you tried uninstalling and reinstalling the Google Home app?
• Have you tried connecting your Chromecast to a different power source?
• Is the Google Home app updated?
• When did the issue start? 

Thank you for your attention. I look forward to your response.

Sincerely,

Jeremy

[Scoindreau]

The chromecast is gray and black.

My internet is 5ghz

This is the same network that it was already connected to. When I plugged it back in after moved it automatically connected to my internet but wouldn't show up on Google home or any streaming apps

I have updated the Google home app, did a hard reset on the chromecast, turn off and on the internet and chromecast. 

No power outages

I'm using my android phone for setting it up

I have not removed the app. My other chromecast shows up on the app.

I haven't plugged it into a different spot. 

The issue started on the 14th of September 

[cifuentesj]

Hi @Scoindreau 

Thank you for your timely response and the comprehensive information you've provided.

I really appreciated you trying to do some troubleshooting, so please follow these troubleshooting

• Uninstall the Google Home app and reinstall the Google Home app.
• Connect your Chromecast device to a different power source.
• Reboot your Chromecast device.
• Reboot Your WiFi Router.
• Connect manually to your Chromecast's service set identifier (SSID).
• Open your phone's Settings app and tap Wi-Fi to connect to the Chromecast SSID.
• Open the Google Home app and try to set up your device again.
• Set up your Chromecast device in the Google Home app. You can check this article and set up your Chromecast. 

Furthermore, I kindly request that you attempt these additional steps to confirm the permission settings in the Google Home application.

• Open your device's Settings.
• Tap Location and turn on Location.
• Tap Apps  Home app Permissions.
• Turn on Location
• Connect to your Chromecast: 
• Open your device's Settings. 
• Tap Wi-Fi.
• Connect to the Wi-Fi network that matches your Chromecast, TV, or speaker that works with Google Cast, speaker or display, or TV or speaker with the Assistant. Look for something like GoogleHomeXXXX or ChromecastXXXX.
• Navigate back to the Google Home app.

Thank you, let me know how it goes.

Sincerely,

Jeremy