Chrome cast no sound

[Elinstrom]

The sound on my chrome cast does not work. It works the first 2 ish seconds and then it becomes silent. Had the problem for 2 months. 

tried to: 

• Turn off and on the chrome cast 

• Factory reset on both the tv and the chrome cast 

• Tried different html outlets and power outlets 

• Changed the sound settings on the tv 

• Plugged in speakers and headphones, no sound either 

any ideas on how to solve this? )): 

[Jeran]

Hey there Elinstrom,

I apologize for the late response, and thank you for being patient! Were you able to fix that audio issue? If not, I'd be happy to help out with this. First, make sure that your Google Home app is up-to-date. Then, clear out the cached app data on the Google Home app as well. Afterwards, if the problem persists, try casting from another device, such as a tablet or computer, to see if the problem persists across devices. If it doesn't, it would point to an issue with your casting device or app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi Elinstrom,

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Muddi]

Hey Elinstrom,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi