Chrome cast reboots

[Yonayona]

I’m serious about moving to Amazon Firestick!!! This chrome cast that I had for 3 months is always rebooting. Now I have to factory reset this thing because the remote is having issues Very off putting that I have to keep doing this not to mention it does this all the time And than reinstalling apps and inputting usernames and passwords is definitely NOT THE ICEING ON THE CAKE

[JenniferV]

Hi Yonayona,

Thanks for reaching out and sorry to hear that you're having an issue with your Chromecast. Let's check on this further.

A few questions: Have you noticed the status of the LED lights of your Chromecast when it reboots automatically? Is this happening when you're watching a video on your TV or even when it's in idle mode? Also, can you tell me more about your issue with the Chromecast Voice Remote? 

Please try to plug in the Chromecast into a different HDMI port of your TV and a different wall outlet. Plugging it into a different TV screen might also help.

Keep me posted.

Thanks,

Jennifer

[Yonayona]

I’ve tried everything Id like a exchange I got this from a target store

[Jeran]

Hey there Yonayona,

Were you able to exchange your Chromecast at Target, or did you have any more questions or need any additional help? 

Just checking up,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Yonayona]

My chrome cast has been giving me problems ever since I bought it in February. I only purchased it because the interface and menu display is more appealing than any other device. How ever its given me so many problems that I cannot move any further trying to resolve the device. This is not a software standard on Google I’ve ever seen it heard of before and I would like a refund. 

[Jeran]

Hey there Yonayona,

If you would like to look at replacing the Chromecast device, here is how to get a hold of Chromecast support. You'll need to get through the prompts, then it will give you the option to talk with an agent either by phone call or online chat.

Let me know if you had any other questions that we can address.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Yonayona, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran