01-31-2022 06:49 AM
I have the newest Chromecast with Google TV.
While streaming a show from the native apps, the picture dims (into the background but continues to play) and a blue rectangle appears on the screen. At this time the remote doesn't control the app anymore. I can only exit and restart the show.
The first time I thought it was the remote batteries (since the blue rectangle kind of looked like a battery). I replaced the batteries and everything started working again.
The last time it happened (I was using Paramount+), I had to exit and renter the app several times to make it go away. I did not replace the remote batteries.
Does anyone know what the blue rectangle/box is for?
01-31-2022 11:32 AM
Could you post a picture of the issue? And were you the only owner of the Chromecast?
01-31-2022 11:46 AM
When it happens again, I will post a picture. Yes, I am the only owner of the Chromecast; purchased new a few months ago.
02-06-2022 02:28 PM
Hi folks,
Thanks for helping out, Guztav.
@EvanP, how's it going with your Chromecast with Google TV? Still need our help?
Thanks,
Jennifer
02-06-2022 02:57 PM
It hasn't happened again, but considering it happened twice, I'm sure it will happen again. I don't have any additional information or pictures to help troubleshoot at this time.
02-06-2022 03:48 PM
Hi EvanP,
Understood. In the meantime, I'll lock this thread. Should you need help in the future, don't hesitate to reach back and create a new thread. We're here to help.
Thanks,
Jennifer