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Chromecast Google TV blue square

EvanP
Community Member

I have the newest Chromecast with Google TV.

While streaming a show from the native apps, the picture dims (into the background but continues to play) and a blue rectangle appears on the screen.  At this time the remote doesn't control the app anymore.  I can only exit and restart the show.  

The first time I thought it was the remote batteries (since the blue rectangle kind of looked like a battery).  I replaced the batteries and everything started working again.  

The last time it happened (I was using Paramount+), I had to exit and renter the app several times to make it go away.  I did not replace the remote batteries.  

Does anyone know what the blue rectangle/box is for?

5 REPLIES 5

Guztav
Community Member

Could you post a picture of the issue? And were you the only owner of the Chromecast?

EvanP
Community Member

When it happens again, I will post a picture.  Yes, I am the only owner of the Chromecast; purchased new a few months ago.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for helping out, Guztav.

 

@EvanP, how's it going with your Chromecast with Google TV? Still need our help?

 

Thanks,

Jennifer

EvanP
Community Member

It hasn't happened again, but considering it happened twice, I'm sure it will happen again.  I don't have any additional information or pictures to help troubleshoot at this time.

JenniferV
Community Specialist
Community Specialist

Hi EvanP,

 

Understood. In the meantime, I'll lock this thread. Should you need help in the future, don't hesitate to reach back and create a new thread. We're here to help. 

 

Thanks,

Jennifer