06-08-2022 04:12 PM
Like it says above Chromecast Ultra stopped showing the options menu for YouTube. used to get a preview of stuff to choose from but it isn't there anymore. The mini says it is displayed on the screen and asks me to choose but nothing is there. If I say a number, it starts playing. Both dongles quit showing it at the same time. They both have the same firmware and I have even done a factory rest on one of them. It still isn't showing on the screen. Anyone have this issue before?
Answered! Go to the Recommended Answer.
08-10-2022 07:39 PM
Hi everyone,
We apologize for the inconvenience and thanks for your patience. Our team has identified the issue and is currently working on a fix. I'll keep this thread open and I'll let you know once we have news to share.
Thanks,
Jennifer
12-23-2022 06:33 AM
@Jeran @JenniferV it is coming up to a year since my issues started. What gives? This has been as reliable as Chromecast has been...... not showing any results and having us guess.
01-06-2023 12:19 PM
Im getting rid of my google home speakers and my google chromes... but even on facebook marketplace I cant get any money from them since millions of other people are getting rid of their google junk all at the same time. If I had google stock (I dont anymore) I will be cashing out fast.
12-14-2022 09:50 AM
Same here, additional info when I would ask, google to show me videos of ex ex ex X, it would turn on my television and sound bar and display “thumbnails“ with numbers for the various choices found, and I could ask Google to show me more and it would scroll to the next group. Now when I ask Google to show me YouTube videos of XXX with the TV and sound bar still turned off, it will respond with showing choices of XXX, which one would you like? And then,… Once I guess and call out a number, it then, and only then turns on the TV and sound bar and plays that YouTube video.
11-29-2022 06:28 PM
It has been several months with no updates and hasn't worked in over 6 months @JenniferV
Original unsolved but marked solved thread
12-04-2022 05:24 PM
same issue. Still ... Google customer service used to be good
12-14-2022 03:52 PM
@Jeran instead of merging without saying anything why don't you give some insight on the issue or say where @JenniferV went. It has been several months with no updates or answers. Just left on solved with nothing solved.
12-23-2022 06:16 AM
I’m following this thread. Same issue here. It’s been happening for months for us. Any updates? Hopefully a resolution is found soon.
01-06-2023 12:20 PM
lol google already took your money, they aint fixing nothing..
12-23-2022 06:33 AM
@Jeran @JenniferV it is coming up to a year since my issues started. What gives? This has been as reliable as Chromecast has been...... not showing any results and having us guess.
01-30-2023 07:11 AM
Having the exact same issue for a long time now and it’s driving me insane. I reset reboot everything I even went and bought a brand new chromcast and that was worse then the other one so I plugged the old one back in.
01-31-2023 12:03 PM
Thanks for heads up. Thought about doing that too!
01-30-2023 06:52 PM
Wonder if @Jeran or @JenniferV got the Google axe. Haven't heard a peep out of either of them.
11-20-2023 07:37 AM
I have the dongle for the TV and using voice commands through my Google home. I started a thread on this almost 2 years ago and still no solution and it was marked as answered and locked after a year. Would like for it to work like it used to again.
Original thread Thread link
12-23-2022 07:56 AM
Same issue as everyone else, for about a year now.
12-23-2022 11:57 AM
Cmon Google, just fix it already!! If you know what it is!?
01-01-2023 02:15 PM - edited 01-01-2023 02:16 PM
Sadly it looks like Google home quality has gone downhill. It used to be scary good with voice recognition. Now it gets things wrong half the time or will say "I'm not sure how to do that" when I ask something like "play xyz on Netflix". Even though it knows what to do when I ask exactly the same thing again (on the hub you can see what it heard, so I know it heard correctly both times).
Then this feature stopped working that everyone here is also complaining about. It no longer previews the options. I just have to guess.
Given what Chat GPT can do, I'm very disappointed in Google.
01-06-2023 12:22 PM
well chatgpt is going to take all googles search business and soon, and they know it. I would not be surprised if the google founders are quietly liquidating all their stock before the big drops start to happen..
01-14-2023 10:28 AM
Can Google refund my Chromecast purchases or buy me a Roku or something that actually works?
This has been happening for months. It's not being worked on, obviously. There have been firmware pushes since the issue was noted.
What EXACTLY is the problem, Google?
01-21-2023 11:42 PM
I have the same issue with the chromecast....after more than half year the problem is still present.
01-30-2023 11:48 AM
Almost February 2023 and no dice. Totally annoyed. I've got YouTube app on the smart TV. I've got YouTube on my phone's. I've got too YouTube signed in every device with my Google account. She'll tell me they are on my TV but nothing shows but ambient mode of my Google photos or artwork. I'm taking a stab here but if almost seems like the Samsung TV with all the bells and whistles isn't communicating properly with Google. Sometimes she can't turn it on and off too. I wish Google, Apple, Samsung and everyone else could get their stuff together and stop this my platform only nonsense. I was going to take my Chromecast downstairs to the living room and plug it in to check it out with the LG TV. But I think that will send me over the edge today. All this used to work on my basic TV. SMH
01-30-2023 06:43 PM
I have an LG TV and this hasn't worked for almost a year. 😡
01-30-2023 06:49 PM
It isn't your tv. My LG and JVC have the Chromecast Ultra dongle and my Vizio tvs are built in Chromecast. All are doing the same thing. Just showing the background picture slideshow and saying there are options to choose from.
01-31-2023 12:00 PM
Hi! So does that mean you have an actual android TV? I was thinking of upgrading AGAIN and putting the Samsung in a lesser used room or the up north cabin, for when I allow a TV to be used. Yeah, I'm that go outside guy, I don't care how old you are, go play outside 😂
01-31-2023 11:53 AM
I am having same issue for almost a year, its super annoying. Google please fix is before you fire more engineers.
03-19-2023 09:23 AM
The shame here is that if this community didn't exist, we'd all be better off.
Sure, the issue would still frustrate, but we wouldn't feel lied to, ignored, and witness Google's incompetency at managing even a simple user forum.
03-30-2023 11:46 AM
I have this issue as well. @JenniferV help us 🙏
04-18-2023 02:49 AM
For the past week my Google Home Mini won't display my Recommended YouTube results. It's irritating. I'll ask it to show me my recommended results and it shows a blank screen of boxes. WTH?
04-18-2023 02:55 AM
Welcome to the club; some of us have been here for over a year with the same issue. I am surprised to read that this option was working for you so recently. I guess I just figured it no longer works for anyone since Google didn't care to either respond to the many complaints or fix it.
04-18-2023 09:16 AM
Insane! I guess i'm lucky. Just happened a week ago. i figured it just needed a reboot - nope. Also if I select "media" it doesn't even show up there where it used to show YouTube recommendations prior. How have they not addressed this and there is nowhere to go to get support for it either.
04-18-2023 07:12 AM
That's funny. You should mention that now when I start my YouTube on my smart TV all the selections are blank. I have to go to the home, go up and down the sidebar search for something or go into my history before the home page will show all my suggested stuff. I don't know what's going on. And when I ask my assistant she'll say I don't have any answers for that. But I found something else and it's like almost the reverse. SMH not sure WTF.
04-18-2023 09:14 AM
It's ridiculous. How have they not addressed this?
04-18-2023 09:16 AM
In typical corporate fashion, we've already purchased the product. They don't care.
04-18-2023 09:25 AM
Yes, I even asked Google in other forums like Instagram, and nothing but a generic response of "We are sorry to hear that" and then silence.
04-18-2023 04:30 PM
Brutal! We need to shame Google for ignoring customers.
04-18-2023 04:31 PM
Riduculous and totally not acceptable.
04-18-2023 11:00 AM
Hi there! Can I ask if you made any changes to any settings at all? Language or changing your google assistant’s voice or anything like that? Age restrictions? Anything you can recall? Thank you!
04-18-2023 11:15 AM
I factory reset the Assitant and the Chromecast and reset the router multiple times. I even got a new router. I changed the assistant language one time, but that did not help. Ever since I have used Chromecast only to cast my phone, asking the assistant just does not work. Iended up buying an Amazon Fire tv stick. What a sad club to join, huh? Sorry, you are also having this issue.
04-18-2023 10:54 AM
They are most likely discontinuing all Chromecast dongles in favor of Google TV. ( remote)
They just don't want to say yet because they are still on the shelf for sale.
04-18-2023 11:28 AM
It isn't just the dongles that are affected though. Seems like it is all Chromecast.
04-18-2023 11:45 AM
Yeah, they want you to use the microphone on the remote for the Google TV... not the google home speaker.
05-07-2023 03:57 PM
Hi Kimmy,Hi KimmyDon’t
by the time they figure it out, most people have gone for other products you think Google is very slow?