Chromecast config

[PeterFranck]

I have difficulties configuring our Chromecast. Not sure about generation, but app. 4 years old, white with remote.

Everything works fine during setup, it connects to local network, etc. Finally it wants me to connect/couple to my Google account - in van.

Have tried other iPhones/Google accounts, but to no avail.

Does anyone have any idea?

[SR6]

I have exactly the same problem.  Everything works but the account verification.  I put in my username and password, it accepts that.  I put in the telephone #. It says I'm sent a code via text notification (android messages via Pixel phone).  I do not receive this notification.  Please advise.

[PeterFranck]

Yes, I got that message once or twice and did not receive a code either.

[Rusell]

Hi there,

Thank you for reaching out to the community. I'm sorry to hear that you're getting some inconvenience with the set up. I'm happy to help you!

At the moment, i need to ask a few questions to give the correct troubleshooting:

• Has the streaming device been connected to this network before or is this the first time setting the device up?
• How far is the streaming device from the Wi-Fi router?
  
• Do you have more than one streaming device? If yes, do these issues happen to other streaming devices?
• Where is the customer located? (Example: Apartment, School, Hotel, etc.)
  

Keep me posted.

Best regards,

Rusell. 

[SR6]

Rusell

I can't tell the generation but it's at least 3 years old.

I was logged into my Google account via the android Google Home app and connected to wifi in our townhome. The router is 20 ft away on the same floor with no sightline obstructions.   

I reset the dongle following Google instructions online.

The setup went fine.  Updates were installed. Installation confirmed the connection to wifi.  

The very last step was to verify my account.  I entered my Google username and password.  This was confirmed as correct.  The next step was to enter my telephone #.  The last two digits of the number were displayed.  The response was that a notification would be sent to that number.  A 2 digit code was displayed.  A notification was not received.  I tried multiple times.  

Regarding devices, I have a Google mini speaker. The Google home app shows the mini speaker as "in your home" and lists "Living Room TV" as a "Local Device". 

I have two other televisions using Roku.  I do not have sign in notification issues on those TVs or on the one with the Chromecast device.  

I will appreciate your help with this.  

[Rusell]

Hi there,

Thank you for the update.  I understand that you're unable to get the verification code to set up your device.

Therefore, i'd like to share with you this information below:

• Confirm if you have the correct phone number in your account
  • Take a look at this article to see the numbers: Change the phone number on your account & how it's used - Android - Google Account Help
• In the moment that appears to verify the account, do you have options to try another way? 

Keep me posted. 

Best regards,

Rusell.

[PeterFranck]

Yes, the device has been working flawlessly before on the same home network and from the same position and distance from the router/modem on another TV, however.

Just to repeat: The installation/configuration works perfectly until the very last point where it tries to couple to Google account and fails.

I can send screenshots of every step of the procedure, if you like.

Regs, P

[SR6]

This is exactly the same problem I encounter.  There is a "try another way" message but the same procedure is repeated.  There is no option to have the verification code sent to email.    

[Rusell]

Hi there,

Thank you so much for the update. I understand that you're still getting this inconvenience yet and we apologize for the inconvenience caused.

Therefore, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Fill out the relevant information in the form as:

• Community Thread
• Community Username

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 
Best regards,
Rusell.