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Chromecast connection issue

Rowland_H
Community Member

a week ago

Hi,

My Chromecast is running through an HDMI to scart adapter and there doesn't seem to be any problems with the adapter yet all I am getting on the screen is snow. It was working fine before. Does anyone have any idea what the problem could be? Thanks

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1 REPLY 1

GabrielaG
Community Specialist
Community Specialist

Sunday

Hi @Rowland_H,

 

Thanks for reaching out to the community. I'm sorry to hear your Chromecast isn't working as expected and you're seeing snow on the screen. No need to worry; I'd be glad to help.

To provide you with the correct information, I have a few questions for you and some troubleshooting steps to send:

  • What type of Chromecast do you have?
  • When did the issues start?
  • Have you already attempted any troubleshooting steps? If so, could you please list them?

I look forward to your response.

 

Best regards,

Gabriela

 

 

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