Chromecast is saying my router "cannot reach internet" when it starts downloading the system up the

[Jjvr]

My problem:

So when I'm going through the initial set up process I select English then I successfully connect to my wifi (starlink if that matters) then it starts a system update, after about 30 seconds I get the message ""--my wifi-" cannot reach internet. Check your connection and try again.

What I have done that has not worked:

Rest both with the button and my plug 

Reset my wifi

Used my hotspot to make it download (I get the same result)

Tried multiple Chromecasts (5)(the provider I bought from was kind enough to send me 8 instead of 1🙂)

Split my router to both 2.4 and 5Gh and try to connect to both 

Tried turning everything off and on again 

Contact google

My question:

What do I do now lol, I'll try anything 

[DGWM71]

Experiencing the exact same issue down to the trouble shooting. I think I am going to bypass the Starlink Router and try to update using another I have laying around to see if that will work for the update.

[Jjvr]

Let me know if you have any luck 🤞!

[LovelyM]

Hello folks, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers, 
Lovely

[Kimy]

Hi there,

I was just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Thanks,

Kimy

[Jeran]

Hey there everyone,

I apologize for the late response, and thank you for being patient! Were you able to fix that updating issue? If not, I'd be happy to help out. It sounds like in this case, it may have something to do with your router settings. Here is a list of router settings you'll want to enable and disable to make sure the Chromecast updates properly:

Enable: 

• Universal Plug and Play (UPnP)
• Multicast
• Internet Group Management Protocol (IGMP)

Disable:

• AP/client isolation
• Virtual private networks (VPNs) 
• Proxy servers
• Internet Group Management Protocol (IGMP) Proxy
• MAC Address Filtering

I look forward to your responses, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran