Chromecast no longer showing ethernet connection, only wifi

[harris128]

I have a Samsung TV connected via ethernet to my chromecast until today. Chromcast no longer sees the ethernet option, only wifi. I have reset the modem, the chromecast but still no avail. Now my Samsung says the ethernet cable is not connected.

When I try to set up my home wifi network on the chromecast, although the chromecast sees my home wifi network, it will not connect.

Any ideas? I'm dead in the water.

harris128

[Jeran]

Hey there harris128,

I apologize for the late response, and thank you for being patient! Were you able to fix that Ethernet issue? If not, I'd be happy to help you figure this out. Go ahead and follow these steps:

• Check if your Ethernet cable is properly plugged in.
• Swap your Ethernet cable with another one to see if the problem persists.
• Restart your Chromecast.
• Restart your router.
• Check if your router's firmware is up-to-date.
• Check if your Chromecast's firmware is up to date.

If you run into any issues or errors while trying those troubleshooting steps, let me know and I can provide some more assistance. I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni