Hi @Sandrinesung,
Thank you very much for contacting this community! I understand that you are unable to watch movies or TV on your Chromecast and that the quality is not what you expected. I am here to help you! I would like to ask you a few questions so that I can provide you with the best troubleshooting steps:
- What model of Chromecast device do you have? If you can send me a photo.
- When did the inconvenience start?
- Are you having the same issue with all apps, or with specific platforms?
- Are you using the latest version of the Google Home app? If not, this Google Nest Help Center article provides helpful instructions: Update the Google Home app.
- What is the make and model of your TV set?
- What country are you located in?
- Are you using an Android or iPhone to manage your Chromecast?
- Is your smartphone updated?
Please feel free to share any additional details you think might be relevant.
Best regards,
Eduardo
