Chromecast with Google TV 4k: "Camera feed is not available" for Nest Cam (wired) and Nest Doorbell

[ColinGuy]

Edit: 02/23/2023 - Confirmed working on both of my devices. Thank you so much for the attention to this issue!!

When I attempt to see my Nest Doorbell (battery) or my Nest Cam (Wired) on my 4k Chromecast with Google TV, I receive a message on the TV "Camera feed is not available".

I just received the Chromecast at my house today (Feb 6th, 2023). It is running Android TV OS Version 12, Android TV OS security patch level July 1, 2022. Kernel Version: 4.9.269, Android TV OS build: STTE.220621.019.A2.9082754.
My Nest Cam (Wired) is on software version spencer-user 1.65 OPENMASTER 326080 release-keys.
My Nest Doorbell (battery) is on software version gq-user 1.65 OPENMASTER 326080 release-keys
I have a fibre connection to my house and it is a small house with no connection issues to any device.
Since receiving the chromecast I added it to my Home. After this error I removed all three devices from my home, re-added the chromecast first, followed by the Nest cam and then the doorbell. Problem persists. I then tried a different WIFI connection and went from my Bell router to my Google Wifi. Problem persists.

I then removed all items from my Home and unlinked all accounts. I made a new home and re-added the chromecast followed by the cameras. Problem persists. In between each of these steps I am factory resetting each device everytime. With this new home set-up I tried a different WIFI again, problem persists. I tried adding the cameras first and then the chromecast. Problem persists.

I ensured my NEST account is the same as my google account and matches my home. Everything is all on the same google account. I removed everything from my Nest account and removed the home again and the address. I re-added Nest first, then the google home and re-added the items after a factory reset. Problem persists.

Just a note, I can ask my Nest Hub to show me either camera and it works and displays correctly. An odd thing though is that if I ask my phone to show me either camera on my hub (Rather than asking the hub itself) my phone tells me "sorry it looks like cam doesn't support streaming to remote screens".

Another oddity I discovered in my troubleshooting is that if I am in the Home app, and I hit the letter at the top right, then go to "assistant settings" and then choose "Devices" the chrome cast always shows up twice AND when you click either of them the screen flashes and it does NOT take you to the chromecast settings (whereas if I touch any of my other devices like my hubs or speakers, it brings me right to the Settings screen for that item in the Home app).

Devices factory reset ten seperate times in my troubleshooting. Renamed devices, 3 different wifi's, 2 different homes including starting from scratch for every item I own by removing and unlinking every account I had attached to home and making a new home. Same with my Nest profile.

Problem persists.

I read the blog post from July 27, 2022 telling me that I can do exactly what isn't working, so someone please tell me what I'm missing. Frankly, the fact that I am having this much trouble with such a simple task is embarrassing for a company as large as google. 

Edit (Feb 9th, 2023): I spent another day troubleshooting. I have previously had another google account, so yesterday I spent the time removing every association between me and that other account and finished by erasing that google account. I then went through the process of again erasing and unlinking everything, factory resetting every device and deleting my home. I started from scratch and ensured again that I only used the one google account to add every device onto the same wifi. I started with the Chromecast again, followed by a nest cam. It asked if I had set-up another NEST device yet which I hadn't so it said it would make a new Nest network ( i was very hopeful at this point), unfortunately, this did not resolve the problem. 

I came across a reddit post talking about 'ghost' devices in assistant which I had on my wifes google account and the double chromecast issue on my own. So I went through and got an old google home app to try and remove remnants of these devices, this also did not work and did nothing to remove the duplicate chromecasts in my assistant settings. Problem persists.

[Anonymous]

It's not resolved. I've completed all the troubleshooting required multiple times and sent feedback multiple times. There has been no catch-all fix that helps everyone.

[Wilso5621]

I’m have th same problem 

[CBrisson]

I have the same issue and its not working

[TAG14]

This is still not working for me. How do I fix it? 

[Tan28]

• Hi Jennifer
• we purchased a TV today which is Google comparable and we cannot see our cameras on the TV. Comes up with camera with line through it symbol. All camera and TV aee in the Google app under the same account. 

[Nate_butler]

I'm having the same issue 😕 

[Jayant]

I am facing this problem. I cannot stream my nest camera to my Google tv.

[Jayant]

Yes, I am facing this issue. I cannot stream my Google nest camera to my Sony Bravia Google tv. When I do so, I see grey screen with camera off icon in the middle. I am able to stream my cameras on my android phone using Google home app

[Swildo]

I have just purchased a highsense u7 google tv and i am having this same problem with my nest camera as well. What are the steps to fix this?

[Miked1961]

If there was a fix, this thread would not be so big. Hah!

I wish Google gave a fart enough to fix this issue. 

[EricS2]

Is there a fix for this? I still can’t connect to my doorbell camera from my Sony Bravia  google tv.

[TheDude89]

This issue is never resolved as if today. Any updates?

[Bobbie75]

Hi Jennifer,

I've got the same problem with my nest doorbell (battery) when I try to view the feed on either my android tv with built in Chromecast or Nvidia Shield.  In both cases, I get a grey screen with a camera icon and a line through it.  No feed is there.  Can you please assist?

[TheDude89]

It's not resolved 

[Thoselilschmidt]

Where is the solution? Having the same issue

[Donkeyotte]

It is not fixed 

[Sortenzia24]

Hello Jennifer,

I still have this problem in Italy. I cannot stream my Google nest camera to my Sony Bravia Google tv. When I do so, Google Assistant say "ok" but I see grey screen with camera off icon in the middle.

How resolve It? Do you have a solution?

[Noctivigan]

I'm still experiencing this issue and I can see video feeds from my phone and hub max, but not the TV.  

[Postbrij]

How ?

[Jer48]

I got this exact issue on my Sony Bravia google tv. 

[dryd22]

Tried both a Google tv and Chromecast both error after requesting the stream to the security camera with an icon of no video. Casting from phone is fine. Is there some weird reason this should happen? Cameras are on multiple wifi channels. Could that be the issue? It worked 1 month ago though.

[JenniferV]

Hello dryd22,

Our team is aware of this issue and already investigating. I'll merge this to the similar trending issue in the Community. I suggest that you follow this main thread for updates because this one will be locked automatically once merged successfully.

Thanks,

Jennifer

[ABG]

Hi,

How long before a real solution? This issue has been going on for a long time!

Thank you,

ABG

[ABG]

@JenniferV , do you have any news? How long will this take?

[Navigator69]

I tried Eufy doorbell with Sony Google TV and it worked via voice Google assistant. Then, I bough Google Nest Battery doorbell thinking that this for sure 100% compatible with Google TV and it doesn't work. Every time I gave voice command: Show me Front Door it says that connecting, but got no video and crossed out camera sign. I did restarted doorbell same thing, only works fine with Google HUB display. Tried to reach Google doorbell support and they say that since it work on display and iphone then something wrong with Google TV. Reached them and they keep boincing me back and forth between each other. Contacted Sony support and they said since all other commands are working then it's a doorbell.... By any chance, Google team, please confirm that streaming live view video from Google Nest battery doorbell is built in feature? Maybe we all asking for something that doesn't exist? Eufy is working with same Google TV, though.

[Jacksonm97]

Every time I try to stream one of my cameras through the tv, a blank screen comes up that says camera feed not available. Any help would be appreciated

[MikeB2B]

Experiencing the same issue with Nest Doorbell (battery) + Chromecast with Google TV. 

[2ndShadeau]

Same - been happening for the past few weeks. Google chromecast with google tv + Nest wired doorbell (2nd gen) and Nest battery Indoor/outdoor.  Interestingly my old nest outdoor cam and 1st green doorbell work fine (which stream via the google nest app on my chromecast)

[JenniferV]

Hey everyone,

Our team is currently investigating the issue. I'll merge this to this trending post in the Community. Please follow the main thread for updates as this one will be locked automatically once successfully merged.

We’ll loop back in once we hear from them — thanks for bearing with us.

Best,
Jennifer

[Gsingh]

I dont think your team is doing anything. I can see multiple thread posting same issue from last 1 year. and still NO fix. 

[Nate_butler]

How do I speak to some one on the phone ? 

[Mvan]

When I ask my Google tv to view any of my Google nest cameras or doorbell I get a white screen with a marked out camera. Google recognizes the cameras but I cannot view anything on my TV. 

There is no solution offered and I have tried to reset everything to try and get it to work 

 

[JenniferV]

Hi Mvan,

This issue has been raised to our team and they're currently investigating. I'll merge this to the main thread so please keep an eye out on this thread for updates. Also, this thread will be locked automatically once successfully merged.

Regards,

Jennifer

[seantidushealey]

Having this same issue

[Kman1]

I get the same screen everytime

[Nate_butler]

Did u ever get it figured out?

[Nate_butler]

I'm having the same issue 😕 

[Jay-J]

yeah my google doorbell (wired) works, all the google nest cam's don't, Still.

[Nate_butler]

I just bought and installed the Gen 2 nest cams (battery) indoor or outdoor have them linked to my google home account and also I own google tvs. . . Google all my devices are on the same account and same wifi but when I ask the assistant to view my cams on my tvs it pulls up the camera with the line threw it. . . Any idea om how I could talk to a live person ? Or how I can get this fixed ? 

[Derpa]

I tried connecting my CCwGTV to my Google doorbell wired second gen and it finally works for the first time since purchase. It seems like it was a software fix that was patched recently. Not sure if this patch was applied to the Chromecast side or what but it works now! Thanks to the dev team who worked on correcting this!