Chromecast won’t let me get past “select your region” during set up

[Tomhop701]

I am traveling and just a few hours from home. My chromecast wont connect to the new wifi network because I keep getting stuck at “select your region”. I hit the region I’m in, then continue, and it goes directly back to the same screen. I have reset the wifi. Unplugged and plugged back in the chromecast. I cannot do a factory reset since I am not on the original network. Does anyone know how I can move past the “select your region” part so I can get this set up?!

[MplsCustomer]

@Tomhop701 

Perhaps there is something broken on Google Nest's servers. There are now 2 other posts in the last 2 hours about not being able to select a "region":

https://www.googlenestcommunity.com/t5/Chromecast/Can-t-get-past-region-page-and-I-ve-tried-everythi...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-Mini/td-p/371578

[Ainttechfun]

Just moved home, new router, have been losing my mind trying to set up my chrome cast and clock.

[Juni]

Hi folks,

Thanks for the help, @MplsCustomer.

@Tomhop701 and @Ainttechfun, thanks for reaching out. I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did. 

Which Chromecast device are we trying to set up? It seems like this is isolated to iPhone devices only. Could you both try to use an Android phone to set up your devices and let us know if it will make a difference? 

I look forward to your responses. 

Regards,

Juni

[Ainttechfun]

I believe it’s a chrome cast 3rd gen, and I don’t have access to an android, both my partner and I are iPhone. I’m also having the same problem with my Lenovo smart clock

[Ainttechfun]

I just tried again today and it didn’t even ask for region. Thought it wouldn’t connect to my 5ghz wifi signal, but it’s working on the 2.4ghz

[Juni]

Hi Ainttechfun,

Thank you for keeping us in the loop. I'm glad that you were able to set it up. What issue are you experiencing with your Lenovo smart clock?

Keep me posted.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[Tomhop701]

Apologies for the late reply. I was able to get this to work by selecting my Google Chromecast as the WIFI network on my phone. That allowed me to get through the "select your region" step.

[Juni]

Hi Tomhop701,

I’m glad your issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Best,

Juni

[Ainttechfun]

its all good, as i said it kinda just worked the next day which is good

[Juni]

Hello there,

Thanks for getting back to us and we're glad that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
 

Cheers,

Juni