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Chromecast won't reset

margretk
Community Member

Just bought a used Chromecast, I believe it's the ultra. Previous owner didn't reset and I can't get it to factory reset with the button. All I get is a steady blue light no matter how long I press the button. Suggestions?

2 REPLIES 2

freeline
Community Member

1. Unplug and wait 1 + min.

2. While in ' ON ' mode, hold the little button (above the where the cord is ) flashing yellow goes white

Jeremyg
Community Specialist
Community Specialist

Hi folks!

 

Thanks for reaching out to the community @margretk and thank you for your interest in helping @freeline. I am sorry to hear that your Chromecast is not resetting, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. I need to know a few things before continuing:

  • Could you please describe the way you are resetting your Chromecast?
  • Are you getting any error message, and what does it say?
  • How far from the router is the Chromecast?

I'll be waiting for your response.

 

Best regards,
Jeremy.