Disney+ only works in SD

[Ccha]

Hi,

Disney+ on Google tv streamer only works in SD.

I have optical fiber internet and made some test with Ethernet cables. Auto mode, medium mode fail to launch video, but SD works. I can scroll through the video and it will load a frozen picture but no video is playing.

I try different connections, tv, vidéo projector, different HDMI cable and still, only SD.

I'm in France and up to date.

Is that a known issue?

[branches78]

The issue lies directly on the Disney+ app since it happens on every Android for TV device, therefore, please contact Disney+ at http://help.disneyplus.com and report the situation.

More info at:

Disney+ 4k stop working?

No 4K or HDR on Disney Plus on Google Streamer