Google TV Streamer - HDMI 2.1 flashing screen with LG G2

[Advancedbox]

if I use a HDMI 2.1 cable with the new Google TV Streamer. I will have a constant blinking screen.

The screen will flash blank over and over, multiple ports and cables tried.

Normal HDMI cable works fine.

[virnab]

Hi Advancedbox,

Thank you for reaching out to our community.

I'm sorry to hear that you're experiencing a constant blinking screen when using an HDMI 2.1 cable with your new Google TV Streamer. The screen flashes blank repeatedly, despite trying multiple ports and cables. I appreciate you letting me know that you were able to resolve this inconvenience using a standard cable.

To better assist you, please answer the following questions:

• What is the make and model of your TV set?
• Could you please confirm if the non-functional HDMI 2.1 cable is the Google Ultra High-Speed HDMI Cable?
• Could you please let me know if the HDMI cable you tried is an HDMI 2.1 Type A cable?

Thank you for your attention to this matter. I look forward to your response.

Best regards,

Virna

[Advancedbox]

Hi Virna,

Thanks for getting back to me - I've answered below:

• What is the make and model of your TV set? LG G2
• Could you please confirm if the non-functional HDMI 2.1 cable is the Google Ultra High-Speed HDMI Cable? It's a cable from Amazon https://amzn.to/3Yczrfa I've also tried a cable matters brand.
• Could you please let me know if the HDMI cable you tried is an HDMI 2.1 Type A cable?  I'm not sure

[moralesvicente]

Hey Advancedbox, 

Thanks for sharing that helpful info. I appreciate you keeping me in the loop. So let’s explore some troubleshooting steps. 

• Use another HDMI port.
• If the trouble persists, try to connect your Google TV Streamer to another television to check if the same behavior is happening. 
• Additional information Try to reboot your Google device. For your reference, check out this article: Reboot your Chromecast device. 

I'll look forward to your response.

Best regards,

Daniel