Google TV streamer can’t find my TV for remote control

[Luckee]

When trying to set up Google tv streamer so the remote can control power and volume on the TV my TV doesn’t appear on the very long list of TVs, does anyone know a compatible selection for a “**bleep** Smith GE6878”, another person had success using Hisense but not working for mine, any help appreciated 👍

[Luckee]

Bleeped out D!CK 😳

[DeboraJ]

Hi @Luckee,

Thank you for reaching out to the community! I understand you're having trouble setting up your Google TV streamer with your TV because your device isn't appearing in the TV list. Let me assist you with that!

Before we continue, I need to gather some basic information:

• You mentioned having a Chromecast with Google TV; could you please provide the exact model number?
• Have you already tried using a different TV?
• Are you receiving any error messages? If so, what do they say exactly?
• Have you already tried any troubleshooting steps? If so, could you please list them?

I'll be ready to help you once you have this information.

Best regards,

Debora

[Luckee]

Hi Deborah, you sound a little automated as I put the necessary info in the original post …..just checking you’re not a bot

[DeboraJ]

Hi @Luckee

I get why that's confusing! The information I need is just to make sure I give you the best steps and help, and to skip any unnecessary troubleshooting. You can be sure you're talking to a real community specialist! I'll be waiting for your answer.

Best regards,

Debora

[Luckee]

Thanks Deborah, I’ve connected the steamer to the tv but I want to be able to use the volume control on the steamer remote but my tv doesn’t appear on the list of tvs to connect it

[Luckee]

Just called a Google TV streamer 4k

[DeboraJ]

Hi @Luckee

Thank you for sharing those details! They were very helpful. Upon checking the information, it seems that your TV make is not compatible with the Google Home app. However, we do have other options you could try if you happen to have one of these TV models.

To see the list of TVs compatible with the Google Home app, please take a look at our compatible entertainment devices. Just click on the highlighted text!

Please let me know if you have any other questions or inquiries! I would be happy to assist you.

Best regards, 

Debora

[Luckee]

Thanks Deborah, my other TVs are already smart TVs, I’ll just use the tv remote for on/off and volume controls, annoying but really just a first world problem, thanks for your help 👍