Google tv sound isnt working.

[NikolaPP]

Hi so i bought my Dongle G 4k with google tv. I was using It for one day, everything was perfect. But then when i was watching a movie sound suddenly stopped working. I was like I must have accidentally muted it but I didn’t. When I was scrolling Reddit to find a solution I found out it’s a common issue. I tried restarting it many times but it didn’t help. First I thought maybe it’s the projectors fault well it isn’t. 
Then I tried to connect my headphones for the first time. The sound was working with the headphones. When I disconnected the headphones it stopped working. 
My setup is: Dongle G 4k homatics with google tv. And Asus led projector p3e.

Is there any solution? Because now I just want to get Apple TV or something instead because now it’s useless.

Disclaimer: my sound isn’t muted by a button or some **bleep**.

[Kimy]

Hi NikolaPP,

Thanks for posting here in the Google Nest Community. I’ve checked online since I’m not familiar with your device and I found this Dongle G 4K Google TV. If it’s a Chromecast with Google TV, I would suggest that you do a full clean-up by performing a factory reset and setting it up from scratch to remove any corrupted files or data. But since this is not our device, I suggest you reach out to their support team since it may have different means to troubleshoot this. After all, if it happens that it has hardware issues, you would still reach out to them for warranty claims. I hope this sheds some light on the situation. Let us know if you have other questions.

Thanks,

Kimy