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I'm trying to install chromecast M2Q5. I get the error, can't communicate with device

JohnF
Community Specialist
Community Specialist

‎08-30-2021 09:33 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Grayson Beatty 

 

I am trying to set up Cromecast with Google TV. I keep getting error- can't communicate with device
 
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JohnF
Community Specialist
Community Specialist

‎08-30-2021 09:34 AM

Thanks for posting in the Chromecast Help Forum. 
 
Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?
 
-from JamesM (Product Expert)
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