I need my forum recently closed to be reopened - 3rd Gen Chromecast not connecting to wifi or home

[StellaArt]

My latest forum "3rd Gen Chromecast not connecting to wifi or home" was prematurely recently closed.
It's Easter holidays and I didn't get to my emails in time. Can I please have this forum re-opened and in response the the latest reply from a Google community member, yes please can I be contacted by Google and this has become a randomly reoccurring issue where the only solution is to keep trying again throughout the day in the hopes that it will work again. Surely the solution can't be a factory reset multiple times a day, every day it doesn't seem to connect or won't cast.

[Jeran]

Hey there StellaArt,

I went ahead and reopened that old thread for you. I'll go ahead and lock this thread, so feel free to continue the conversation on the other thread.

Best regards,

Jeran

[StellaArt]

As previously offered and mentioned can I please be contacted by Google to try and fix this problem once and for all

[Jeran]

Hiya StellaArt,

Of course! Please fill out this form to have Chromecast Support reach out to you via email. Let me know when you have filled that out, or I'll check up on you in a few days. Once they email you, link them to the old thread so they know the best next steps.

Best regards,
Jeran

[Muddi]

Hi there,

I'm just checking in to see if you had the chance to fill out the form?

Cheers,

Muddi

[StellaArt]

Hi Muddi my apologies as it’s been incredibly horrific week we’ve had as a family. I did start to fill out the form and realised that the options available were fantastic, they could contact me straight away! So then I just needed to find a time without the kids around to be in front of the tv for an hour or so that I can concentrate with Google to get it fixed. I’ll try and fill out the form next week and if I have any issues I’ll reply

[Muddi]

Hey StellaArt,

Thanks for the update. I'll keep the thread open for a few more days. Please do not forget to let us know once you fill out the form so we can check it immediately.

Cheers,

Muddi

[StellaArt]

Thank you I have filled out the form and am waiting on a response/ email

[Dan_A]

Hi StellaArt,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,

Dan