I want to desktop cast

[Derreck]

I can only cast a tab or screen. I want the desktop cast. Do I need a higher level device?

[JenniferV]

Hi Derreck,

Thanks for reaching out and sorry for the late response.

Quick questions: are you getting any message when casting your desktop or your entire computer screen on the TV? What device and browser are you using for casting? Please make sure your browser is updated and you're using a Chrome browser. Rebooting your casting device and Chromecast might also help. You can also check this support website article to learn more about casting a desktop on your TV.

Regards,

Jennifer

[JenniferV]

Hello there,

It's me again. How's it going? Did those steps help?

Thanks,

Jennifer

[T-Burke]

Hi JenniferV,

I've got the same issue as Derreck - but the no luck with any of your suggested fixes. I simply don't have a 'Cast Desktop' option available under sources. I've got Chromecast Ultra - is this feature only available on newer Chromecast models?

Thanks, Tim

[JenniferV]

Hey T-Burke,

I'm sorry to hear that you're also experiencing the same issue with your Chromecast. This feature should be working on all Chromecast devices. Try the additional steps below:

1. Make sure there's no pending OS update on your PC or laptop.
2. Make sure that you’re using a Google Chrome browser and that it's up-to-date.
3. Check if your device operating system is compatible with the Chromecast.
4. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, please call your antivirus provider.
5. If you have a firewall installed, try to disable it.
6. Reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[T-Burke]

Hi Jennifer, 

Thanks for your assistance - still no luck on my end, but I think I've hit bigger issues with getting a chromecast recognised on my work wifi connection so it's probably going to all be moot for me anyway!

Thanks for trying. Cheers, Tim

[JenniferV]

Hi T-Burke,

I'm sorry for the late response. Could you confirm if you're using a work laptop? What is the make and model of your laptop? Also, with regards to the work Wi-Fi network, businesses often have restricted network configurations that can cause issues with Chromecast setup. It is advisable for customers to connect their Chromecast on a Class C IP address since this type of IP address does not have any restrictions when it comes to connecting their devices within the network. You may try to get in touch with the IT personnel in your office if you're planning to set up your Chromecast in your office so they can check some settings in the Wi-Fi router so you can connect your Chromecast.

Note: Anyone that is connected to the work Wi-Fi where the Chromecast is connected to can cast content to your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hello T-Burke,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer