“Item not found” error

[JuliaSmith]

I can’t add any apps like Netflix. It says item not found. 

[maedacortez]

Hi JuliaSmith,

Thanks for reaching out. I understand that your Google Chromecast is not finding apps. I know this can be frustrating, but no worries, I am here to help you! Before I can assist you further, I need to ask some questions to better understand the situation.

What model of Google Chromecast do you have? If you are unsure, please visit Chromecast and Google TV Streamer specifications. 

What is your region?

 When did the inconvenience start? 

Are you using an Android device or an iOS mobile device?

I will be awaiting your response.

Regards, 

Manuel

[JuliaSmith]

What mode of Google Chrome do you have? If you are unsure, please visit Chromecast and Google TV Streamer specifications. 

I have Comcast HD Android TV version

What is your region?

BC Canada 

 When did the inconvenience start? 
Upon installing 

Are you using an Android device or an iOS mobile device?

iPhone 13 Pro Max 

[maedacortez]

Hi JuliaSmith

Thanks for your reply. You mentioned that you have the Comcast HD Android TV version. I apologize, but your device is off topic for the Nest community. I recommend you visit the correct support from the Comcast HD Android TV version.

Regards,

Manuel