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Kids accounts not available in Quebec

JohnM3
Community Member

I recently moved to Quebec Canada and bought a Google streamer after using the chromecast with Google TV for years.

When I went to add my went to add an account for my child (account managed in family link). It was show up as "this account is not supported".

There also is no option to simply create a local kids profile. 

When I plugged in my old Chromecast with Google TV which already had the children profiles loaded things worked fine on that device for a couple days until the accounts disappeared. Now it's the same issue.

 

Neither the streamer or Chromecast with Google TV will provide me with the ability to add a child/kid s profile. I suspect this is because I am living in Quebec but can't find anything to confirm that and there seem to be a number of older posts on this same issue which don't provide a clear solution.

 

I have rebooted the devices. Factory reset the devices and cannot get them to allow me to add a kids profile and when try to add the account via the QR code they are listed as "not supported'

 

This is very frustrating as a parent given individual accounts with time restrictions is what I would consider to be a core function.

2 REPLIES 2

bedjer
Community Member

Same here.  Bought android tablet for my kid, and no way he can use it.

Tried several methods.  Quebec region.

sicsacol
Community Specialist
Community Specialist

Hi all, 

 

Thanks for reaching out to the community. I'm sorry to hear that you're having trouble using your Google Kids' accounts on your Google TV Streamer and Chromecast with Google TV since you moved to Quebec. I understand how important this feature is for managing your children's screen time and content, and I appreciate the information you've shared and your troubleshooting efforts. No worries, I'd be more than glad to share more details with you.

Due to local regulations, Google Kids accounts are not currently supported in the province of Quebec. We're continually working to expand our services and features into new areas while complying with all local laws and regulations. For more information, please visit the Google Account Help Center.

I hope this information helps.

 

Regards,
Jonathan