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Netflix & HBO Max not showing recommendations on Chromecast with Google TV

Sjerr0l
Community Member

‎02-17-2025 12:02 PM - edited ‎02-17-2025 12:14 PM

Hi,

My Chromecast with Google TV is not showing recommendations and continue watching for all apps.

My Google account is Dutch and I just watch on Dutch network.
I'm not getting any recommendations for Netflix or HBO Max, despite that Netflix is turned on in the 'Manage services', but HBO Max doesn't even show up there anymore.
Continue watching is working for Netflix, but again not for HBO Max.

To test it, I switched to a USA network with VPN, and then I get recommendations for Max, but still not for Netflix.
Continue watching is working for Netflix, but not for Max.
The Max recommendations also don't seem to match with the installed HBO Max app, but wants to open the (I guess USA version) Max app, which is not compatible with my Dutch account.

Prime Video seems to work fine across the board, and I used to have Disney+ (no longer) and had no issues with that either.

Troubleshooting steps already tried:

  • Rebooting and clearing cache/data and reinstalling.
  • Returning it to factory settings multiple times, but unfortunately still doesn't work.
  • All updates are installed.
  • The apps-only mode is also turned off.

I don't know when Netflix stopped working, but I think HBO Max stopped working when they forced the new combined HBO Max app after the Discovery+ merger. Manage services still shows Discovery+ in the list even though that app also forces you to go to the new HBO Max app instead.
Is there any timeline to update the support to the HBO Max app instead?

My Device:

  • Model: Chromecast with Google TV
  • Android TV OS version: 12
  • Android TV OS security patch level: November 1, 2024

Overview of which apps work on Dutch network:

 HBO MaxNetflixPrime Video
Manage services No (Not in list)YesYes
RecommendationsNoNoYes
Continue WatchingNoYesYes

Overview of which apps work on USA network:

 HBO MaxMax (Incompatible)NetflixPrime Video
Manage services No (Not in list)YesYesYes
RecommendationsNoYesNoYes
Continue WatchingNoNo (app not installed)YesYes

I can still open all three apps and play content from there, but it makes the "For You" page completely useless.

Any help would be appreciated! Thank you

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JuanCH
Community Specialist
Community Specialist

‎02-20-2025 06:08 PM

Hi   Sjerr0l,

Thanks for reaching out to the community! I understand how frustrating it is when these features don't function as expected, especially after trying multiple troubleshooting steps like: Rebooting, clearing cache/data and reinstalling, Returning it to factory settings multiple times and updating it. 

I've carefully reviewed your report and appreciate the detailed information you've provided, including your testing with a VPN. This helps us understand the complexity of the situation. 

It seems the inconveniences your encountering are related to a combination of factors, including:

  • Regional Content Licensing
  • App Compatibility and Updates
  • Google Account and Network Location

While I cannot provide a specific timeline for when all regional compatibility inconveniences will be resolved. But your feedback is invaluable to us and helps us identify areas for improvement. Then here I send you the feedback form where you can put your suggestions.

If you have any questions, don't hesitate to post them on this forum.

Regards,
Juan

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