Password required for Chromecast SSID

[Alyssa18m]

Chromecast was working but not letting me cast from my IOS devices (iPhone 13 pro and iPad Pro 11in). I have tried unplugging, factory resetting, setting up with Google home on both devices (I ended up getting an error message saying it couldn’t connect to this iPhone or iPad), and then manually connecting it to WiFi. But regardless I cannot cast bc it won’t connect to my devices. I have tried connecting to the Chromecast SSID on my WiFi settings, but it asks for a password and I have no idea what password it wants. I tried putting my WiFi and Google account passwords but they are incorrect. Please help.

[nerys]

Hi Alyssa18m,

Thanks for your reply!

I'm so sorry to hear that your Chromecast is not letting you cast from your iOS devices. No worries; I'm here to help! Just to get started, I'd like to confirm some useful information that will allow me to provide the best troubleshooting steps. Can you help me answer them?

• What's the model of your Chromecast?
• Is your Chromecast paired with and working correctly on another device?
• Do you have more than one WiFi network at your home?
• Can you cast from other devices (laptop, Android)?
• What's the software version of your iPhone 13 Pro and iPad Pro 11i?

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.