Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

…………………

[Guigui68]

Hello, I did the reset factory and can not configure it again… What have I to do now ?

please answer soon 

[KarenQuevedo1]

Não estou conseguindo reconfigurar, alguma previsão para resolução?

[Rauli]

Sigo sin poder usar mis 3 Chromecast ...que clase de tecnológica son. 

[Claudietta123]

Buonasera oggi è  giovedì e ancora non sono riuscita a collegare il dispositivo.. prima di leggere questa mail ho disinstallato il dispositivo  e pure l applicazione, ho rinstallato ma nulla... è  possibile avere spiegazioni? Grazie

[Jcvc681028]

Cómo es que notificarán, ya hice el reset de fábrica 

[PeppeLapis]

Scrivete di non ripristinare le operazioni di fabbrica dopo 2 giorni di silenzio, quando era una delle procedure previste nella risoluzione dei problemi da voi consigliate? Dilettanti impreparati! 😤

[Mane1984]

Mi Chromecast también se desactivo el domingo 09 de marzo 2025.

Tengo varios, comprados en diferentes años y no tengo idea que genercion son. Se supone es un dispositivo que funcionará siempre, no importa el modelo, lo único que debia cambiar entre ellos es el beneficio que entregan

Estoy fuera de casa y solo traje 1 dispositivo. Que no funciona por nada del mundo!!!

Si según ustedes fue una incidencia al actualizar sistemas, porque todas las versiones fallaron el mismo día? Porque pudieron restablecer desde 2da generación solamente?? Por que indican que los de 1era generación están obsoletos y ni siquiera responderán las consultas enviadas a servicio a cliente??? Donde esta la advertencia de que esto pasaría??

A mi me parece que ustedes quisieron jugar a dar de baja los equipos antiguos para que los usuarios se vean en la obligación de comprar otro dispositivo, pensando que era una falla del aparato. Cuando vieron que se viralizo mundialmente, no les quedo más que restablecer el servicio, pero para no perder, se cargaron a la gente que tiene el de 1era generación ARBITRARIAMENTE

Jamás se indica al momento de la compra o manuales de uso que la vida útil esta sujeta a una cierta cantidad de años o avances tecnológicos

Si piensan que después de esto los afectados les volverán a comprar a ustedes mismos, no pasará. Porque en unos años más harán lo mismo, ARBITRARIAMENTE con los demás dispositivos, por lo que se optara por dispositivos de otra empresa 

No tuvieron la decencia ni de avisar. 

No tengo idea la generación de mis dispositivos, solo se que el modelo no es igual, y puedo verificar solo 1 por 3star a casi más de 800 kilómetros de mi hogar. 

Pero como sea exijo que todos funcionen, porque yo no compre algo con fecha de expiracion y queda claro que pueden darle continuidad. Porque si dicen que no fue planeado, quiere decir que seguirían dando servicio a todos los dispositivos independiente la generación, entonces por que excluyen a los de 1era generación justo desde el mismo día del "incidente" 

[MPD0353]

My Roku device should be coming in from Amazon within the hour. Sad to see Chromecast is still not fixed. The worst part is the lack of communication from Google. How can such a large company have no PR management? No communication since Tuesday in unacceptable. Yet they know that.....

[Jailie]

When is it working again, it takes forever 

[Hsshsj]

Waiting for the updates! 

[Gregiritter]

It's Wednesday... I hope I can watch at the weekend or do I need to buy another one (probably not a google product)

[YussefSonda]

Mine was already factory reset it’s there a fix for that ? 

[Anonymous]

And after tuesday......no news.

It's a very, very long time for a patch.

Help us

[Willowisp28]

It's been FOUR DAYS, and your communication skills are SEVERELY LACKING! 

Can you please give the thousands - if not millions - of of customers that are affected a time of when this will be fixed? 

This is extremely poor service and not something I'd expect from a multi-billion dollar company! 

[Miguel290978]

Todavía no me deja configurar el Chrome cast, que puedo hacer para solucionar? Por favor

[Hsshsj]

Cuándo vamos a obtener respuesta? Desde el Domingo no sirve, y hoy es Jueves y nada. 

[GusCouto]

Ya son varios días con el problema de conexión con el Chromcast que todavía sigue sin una solución ni explicación. 4 días de avería y sigue sin nuevas actualizaciones! Es muy fuerte eso! Solución ya!

[Felipe7777]

Alguna novedad al respecto ???

[Endy90]

It's Thursday! Still not working

[D4est]

Any updates? 

[Marco_rm]

I made factory reset and new configuration. It's done

[Shaokan]

Is Thursday already. Please get the fix out ASAP.

[MichoA]

I ALREADY DID FACTORY RESET, WHEN CAN YOU HELP ME?

[Abid82]

Just set your date on phone/tablet to March 1st and finish the setup. Afterwards you wait until it auto updates.

[SkyLander]

Still no news? This is going on since Sunday.....

[Arana]

Aguardando com ansiedade! Meu dispositivo foi restaurado na tentativa de tentar resolver a falha, antes que eu soubesse que tratava-se de uma falha global. Há algum prazo divulgado para a solução do erro? Estou sem TV 😓

[Remsdale]

Hur går det med lösningar hittar ni ingen så får ni ju erbjuda dom som har gen 2 en ny  cromecast till ett väldigt bra pris.

[Elizinaldo]

Não consigo reconfigurar e acessar ao meu dispositivo 

[Reymonchis]

I ended up buying a roku... got so angry skipped the next Google gen... Grrr

[Fa-Nika]

Buonasera

Per favore ulteriori informazioni per configurare il Chromecast.

L ho riattivata e resettata sperando andasse e successivamente letto del problema che pero’ non vedo ancora risolto e non abbiamo la tv per favore .

[ROD99999]

Almost one week, and everybody has factory reset of course because of the trouble 😡🤬😡

[Lepamaal]

Ya he restablecido el dispositivo y no lo puedo configurar

[Mrtax2005]

for Chromacast 1 gen? Nothing?

[Ariespaans123]

I wonder why fixing this problem Takes such a long time

[michiel3000]

Have you ever worked? Worked in a technical environment? Sometimes things are not easy to organize or to solve.

[Eimo]

Yes, I have worked. This is not about me. If you try to improve something and it makes things worse you "undo" it. Then improve your next attempt and roll it out to a smaller audience to ensure it works. 

I don't think Google needs me to explain that and if you can't take the heat you're in the wrong job.

I don't appreciate personal attacks. I understand well. .I just expected more and am disappointed and disgruntled.  Do better. 

[Ari4]

I reseted unfortuntly , i  I didnt get any warning regarding this issue, 

[MananRastogi]

It has been over 4 days since the issue occurred. It is surprising to see how long a company like Google is taking to solve a GLOBAL issue! 

[Nealwxhd]

I factory reset already because that’s what your troubleshooting steps said to do. When will this be fixed?