Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

*If you did a factory reset...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Clab]

Tra quanto sarà di nuovo funzionante?

[eriica114]

The steps that follows on your supportpage was to make a factory reset, so of course that is what I did to my chromecast when it stopped working on sunday. I sat there for an hour trying to make it work again, but got so frustrated that the next day I went and bought a new one. 

Will we get some kind of refund for this issue?

[JüSt]

Hi,

nachdem vielleicht Millionen von Nutzern von diesem jämmerlichen Versagen betroffenen sind, sollte eine angebliche Weltfirma (im Abzocken), doch schneller reagieren können und müssen!!! Ich werden Strafanzeige wegen Betruges stellen, sollte Google den Fehler nicht innerhalb der nächsten 24 Stunden beheben!! Ich kann nicht ein Auto zum Beispiel verkaufen und dabei nicht den Kunden davon unterrichten , dass dieses am Tag X einfach mitten auf einer Kreuzung stehen bleibt!

[bpc637]

Before you sent this out, I had already reset my device because that’s what your troubleshooting steps suggested amongst other things. What’s the status of the fix? 

[johnnyzero2]

*Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Problomatic2]

Well I'm sure many of us have already done a factory reset having followed that procedure having tried everything else to sort this issue ourselves prior to you contacting us!

[johnnyzero2]

Factory reset is not the end of the world. Easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Tialea110775]

But it is when it doesn't work?

[Lanimama]

I have done the factory reset many times...

Please give me the instraction of fixing this bug.

[johnnyzero2]

Here...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Problomatic2]

looking forward to my free generation 3 if you can't fix it for our gen2's

[Tialea110775]

Problem is?? Your communications are TOO LATE? The first thing people are going to do when troubleshooting is a factory restart???

Why wouldn't it be advised before anything else? The majority of your users would have reset the device.

This issue is affecting what, 500 million purchasers of the video and audio dongles?

This occurred Marxh 9th, according to online info. It is March 14th? Please update your fix and communications to the world so we know whats going on, and asap?! 

[BadFlash]

This has been said about 4000 times already you noise maker .  This is a COMMUNITY forum .

[johnnyzero2]

Factory reset isn't the end of the world. Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[dedemett]

Hi, I have already reset the second generation Chromecast. In the setup it stops asking to download Google Home, then nothing. If I open Home, create the house, it sees the device but cannot connect it. What can be done? Thanks in advance

[johnnyzero2]

If you've already done a factory reset, here's the fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[DustyRyan]

Factory reset is one of the main troubleshooting steps. Of course we did that on hour one before the announcement even came out...

[johnnyzero2]

**Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[CorpGirl619]

This needs to be fixed it’s been over a week . I’m ready to switch to another home system.

[Bia1]

Eu preciso de respostas sobre o aplicativo 

[JB85]

On friday always down, is there an issue for this pb ?

[SebPep]

Google warning to not factory reset 36h after the bug started is the biggest joke ever. 

Of course I have factory reset my Chromecast... 🤦🏻🥲

[johnnyzero2]

Factory reset is not the end of the world. Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Pauli2]

Hey Google since Monday Chromecast doesn’t work. Any news?

[johnnyzero2]

Yes. Read the pinned status update at the top of this page.

[Leone74]

I can’t select this fix not sure why 

[Chartz]

That a huge firm like Google shouldn’t be able to come up with a fix to an issue that shouldn’t even have happened is incredible. It’s a disaster.

[johnnyzero2]

They have come out with a fix. Google started rolling out a firmware update yesterday. See the pinned status update at the top of this page.

[EstherFranssen]

Ik krijg weer een hele andere melding: mijn chromecast wordt wel herkend, maar krijg de melding: Beschikbaar voor specifieke videosites 

[Meatloafsteinma]

Excuses non acceptées.

[SandraMGomes]

I can’t connect Chrome to my Wi-Fi either.

The iPhone detects it but doesn’t transmit any content.

Is it related to the issue you reported?

[MRubio]

Es lo que digo. El iPhone lo detecta pero no se conecta a la red WiFi y así no se como demonios voy a recibir la actualización del Firmware 

[johnnyzero2]

If you've already done a factory reset, this procedure will allow you to reconnect your Chromecast to Wi-Fi so that it will be in a state to receive the upcoming firmware update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[avilafilipe]

I'm still waiting , Google! I reseted my chromecast for several times. And now, what I have to do?

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Amitoj]

I have already factory reset the Chromecast, what to do now?

[johnnyzero2]

**This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[MannyBell]

I did that as well, I guess we’re gonna have to wait for an update. Should be able to connect once it gets fixed 

[Louisa]

Hello

What do i do, if I already testa my chromecast??