Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anna_26sag]

Hi u need to change the date and time manually to the date before it stopped working for all of us like January 1 and then try connecting to the device.. then the chromecast will download it's updates..one it does turn back the day and time to automatic to ur time zone ..

[Vicki2]

When is a fix coming for those who deleted the device from their home account, in an attempt to fix the issue?

[Helloworldgoogl]

Google fix for the problem of SSL certificate expiry in Chromecast has come. The device will Update the software automatically once it is connected. So you can connect your devices again and start using them

[Shanti1]

Hei!

En vieläkää saan Google homea ja Chromecastia yhdistymään. Ole tehnyt kaiken mahdollisen mitä olen ohjeita löytänyt... pariinkin otteeseen.. Chromecast jo uploadasi itsensä ja kaikki näytti menevän eteenpäin, kunnes se vain sammui.... ja nyt ei näy castin merkkiä TVssä ja Google home ei löydä koko laitetta ? Mikä avuksi... ? KOitin joapa vaihtaa päivämäärää, muta sekään ei toimi... 

[sharonbell5565]

I don't have a Chromecast (2nd generation) Nor do I own a Chromecast  audio. My Google accounts are HACKED!!!

[Bilissie]

Mine is finally working again!!! I had left it unplugged for about 12 days. I plugged it back in and I saw that it was offline on my google home app(where it wasn’t even showing up previously). I tried changing the date on my iPhone but that just made it worse, so I went back to the original date, and I just re-added the device again, as I was mid way, the device updated itself and restarted and I just waited for it to load itself and followed the instructions and it eventually reconnected. Hope that never happens again! 

[yanaracidaliax]

yes that ok

[ZamanSaab]

I need to get permission to access my photo video 

[Nandellajanne1]

Pas opgelost , na datum van iphone naar 1 maart even terug te zetten. 

[Dfano11]

It is still not working. The error message is "connection problem during setup". Please provide a fix asap. Tks!

[hcandido]

It was working until Friday 22th... And now is down again.

Firmware: 1.56.467165

Google Home app: 3.30.1.6

None of my streaming apps are working. I can see the Chromecast but it can't cast anything.

[John98]

Let me to connect the **bleep**ing Internet

[mekoshawnwest]

It's me

[Rebien]

My 2 chromecast 2nd gen still doesnt work.

I was one of those who made a factory reset, and I have the updatet home app. But it still want add my devices.

I wrote 1 week ago and still haven't heard anything

[gustavo3]

etc 

[Lu1983]

On March 16, 2025, my Chromecast worked again -
But today, March 24, 2025, it does not work again - Is there an error again?

[YvetteR]

Same!

[emmzone22]

I'm having the same casting issues but it's from my Google TV Streamer.

[YvetteR]

It was working again, but on 24 March 2025 (Australia) it has stopped working again. What did they do?!

[Wilderness]

Log in to your Student Beans account

[Betoraf]

Otra vez volvió a fallar?, de la nada dejo de transmitir y ahora no conecta 

[SathishJK]

Despite updating the google home, the chrome which I did factory reset intially still cant connect to the wifi network. I already restarted the router and other devices work fine with the wifi. How to overcome this? Is there a fix?

[lfvalente]

I had the same issue but my Chromecast audio was actually connected to the wifi network. The Google Home app just failed to see it and add it to the managed devices. However, I was able to cast to the Chromecast Audio from my phone without problems. Try it out.

[msing002]

I'm still having issues reconnecting my devices after the new version of Google Home was released for android.  I factory reset my devices prior to the response not to do so since it was a few days of not working.  Now it still has not been able to reconnect.  It goes through the process but once it connects, it cannot save the wifi and it's sitting right next to my router, password is correct, version of the app is updated.  Am I the only one still having issues?

[Msmonnbebe]

Same here. It stopped working after a few days and now wont connect to my wifi no matter what i do

[Msmonnbebe]

Having the same issue again. Updated everything, worked fine, and stopped working again last night. Nothing will get it to work now! Ive had it.

[joluca]

El día 25 marzo 2025 Chromecast ha dejado de funcionar de nuevo : pantalla con el mensaje No se ha podido establecer conexión con la Red WiFi y el letrero A9N7

[joluca]

Funciona de nuevo: simplemente desenchufando y enchufando de nuevo.

[ejmata305]

Either Google doesn’t know what they are doing with their products, or they are just disabling their products so we are forced to buy new ones. I have some news, Amazon’s Alexa is working fine. They don’t even reply to our messages. 

[fogliad]

I had the same issues with my 2nd gen chrome cast and audio cast devices, the latest home app 3.30.106 for iOS has resolved my issues, thanks.

Finally I can cast again!

[Us2]

Sweet..👍...mine work perfectly 👌..Thank..you guy's.☺️

[Luca73]

I managed to restore but the audio from streaming programs is not heard, in fact in some cases it is heard on the video preview then when you play the audio disappears

[jpdlx]

In France and the EU, planned obsolescence has been prohibited and punishable since the Hamon Law (2015) and the AGEC Law (2020). Since Google has voluntarily discontinued support or made Chromecasts unusable without a valid technical justification, this is considered a form of planned obsolescence. Violation of consumer rights: Consumers have the right to use a product under normal conditions for a reasonable period of time. If a device is rendered obsolete for arbitrary reasons, this could be considered an infringement of their rights. The discontinuation of services has been demonstrated to be a business strategy. 

[jpdlx]

Lack of transparency: If Google has not clearly informed users of the discontinuation of support or the consequences for the affected devices, this constitutes a breach of its duty to inform.

[Maurits1971]

Mine still does not work. Is there a fix?

[Rayray76]

Hey I’ve not checked Google nest updates as I got fed up. However today I tried to connect my device after doing a factory reset weeks ago and I’m happy to inform all my chrome cast done an update that didn’t take long and my TV connection to my device is back working yay!!!!!🙌🏾 

[Rayray76]

Hey I’ve not checked Google nest updates as I got fed up. However today I tried to connect my device after doing a factory reset weeks ago and I’m happy to inform all my chrome cast done an update that didn’t take long and my TV connection to my device is back working yay!!!

[Rayray76]

Hey I’ve not checked Google nest updates as I got fed up. However today I tried to connect my device after doing a factory reset weeks ago and I’m happy to inform all my chrome cast done an update that didn’t take long and my TV connection to my device is back working yay!!!! 

[Figgy667]

Still can't mine to connect..updated the app.  Tried winding the the date back tried reset etc.etc...

Still nothing