Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[KoB_2025]

Same!! Very frustrating!!!

[mircogaggi]

ciao

ho già ripristinato le condizioni di fabbrica.

attendo istruzioni su cosa fare per risolvere il problema di autenticazione. grazie

[Valentina82]

Anche in Italia. Stesso problema. Ovviamente si è subito fatto ciò che dite di non fare, il reset. Attendiamo soluzione

[ignorp]

Frig I just saw this and have factory reset all my devises!!! What my next move?

[Hellowin]

Factory reset done in the first 10mins of 'not working time' as many other users of the device i guess. Waiting for instructions to get the device i paid back to its funcionality. 

[IreneM]

Same here and of corse after several attempts to restart my phone, my router and my tv I pushed the reset button as mentioned everywhere. Please provide us with instructions to fix this asap. Simply embarassing Google! 

[Thurston11]

You waited 20ish hours after the problem started to give the advice "Do not factory reset your device" 🤔🙄🤷‍♀️🤦‍♀️

👏   👏   👏

[DrCharles]

Any news on the fix for this Chromecast issue yet, please? 

[cam3329]

oops already reset it lol

[Brekelenkam]

Well, I did factory reset it. What the hell do I do now?

[Dado1979]

Purtroppo da ieri sera anche io ho lo stesso problema... mi viene naturale da rispondervi che La prima cosa che viene in mente è riavviare il dispositivo, la seconda il router e la terza resettare alle impostazioni di fabbrica per la riconfigurazione... solo dopo questi passaggi il 99% degli utenti cercano risposte nel forum quindi immagino che il problema deve essere risolto proprio per la maggioranza delle persone che hanno già resettato ad impostazioni di fabbrica.... State bloccando persone che non hanno smart TV!! Siamo fuori dal mondo 😞

[Amber_R]

When will there be a new update about this problem?

[Emilie1]

I will need help after factory resetting my device.

[Derik64]

factory resetting does not work, you have to wait for the fix from googe. Check out the pinned thread on top.

[Mleyson]

Anxiously awaiting the fix of the Google Chromecast devices. I love them and use them all the time and would like to be able to continue using my multiple Google Chromecast devices. This is my vote against planned Obsolescence.

[Ghoul]

What if i already make a factory reset ?!!

[Almenwow]

A mí también me pasa lo mismo, no puede autenticar el dispositivo.

Hay alguna solución?

[KarinaG]

Thank you so much for this update. Let us know what to do asap, please. I don't want to buy a new one, this one worked perfectly well until yesterday when it just stopped casting. Thanks in advance!

[KevinAtHome]

Samsung XCOVER with Android 8.

First, I set the date to end of february so I could restore the connection of the Chromecast Audio by Bluetooth to my WLAN. Installation ended by a menu that wants to connect it to my google account, so I aborted it here - device was shown "half" in Google Home.

Then I tried this "Fix casting from Android (GUI method)" Reddit hint with the "Activity Manager" app and set CastSettingsCollapsingDebugAction for Android 8.

Now I started Audials and could stream some Internet radio and even set the volume.

It's just a workaround as the device's attributes cannot be set but...it's a workaround !

[EQOY381]

Hi  ,   We have performed a factory reset on the device.

[Cerro]

Buenas tardes como todos los usuarios tmb reinicie de fabrica mi chromecast ya que nadie informo de un problema general quería saber colo poner el código... la app de home para chromecast toma mi dispositivo desde la tele tengo el código para poder pero al momento de ver pantalla y escribirlo aparece q no puede continuar que me dirija a help

[Catvader]

Me pasa lo mismo y no encuentro forma humana de arreglarlo. Obsolescencia programada. Ni un producto google mas

[MoniMendez2828]

Me pasa lo mismo me sale el codigo en la tv pero no deja seguir avanzando desde ayer intentando y no hay caso

[KevinAtHome]

Edit: after the device was "half" detected in Google Home again, before the "Fix casting..." I reset the date to today, otherwise I got errors from my apps.

[Jayrup]

Where will we find the updated information?

[Rene11]

Y que hacemos los que si hemos reiniciado el dispositivo? Debemos tirarlo a el cesto de la basura? Me parece de muy mal gusto esta situación de una empresa tan prestigiosa, Resuelvan el problema, ya que al comprar su producto, jamas pense que me daria problemas. 

[WillCroxford]

I reset my Chromecast Audio then couldn't add it back in. I set my phone's date to 3rd March and then I could add it back in but it's still not working. So I'm back to square one.

[Retep1]

How long do we wait? How will you let us know?

[Ntania]

Καλημέρα! Προσπαθώ να συνδεθώ από το iPhone μου όπως κάθε μέρα και μου βγάζει το παρακάτω μήνυμα: Δεν ήταν δυνατή η επαλήθευση της συσκευής. Αυτο μπορεί να οφείλεται σε μη ενημερωμένο υλικολογισμικό συσκευής.

[AndyHA]

Hey Google, for you to know! Even after a factory reset (an operation that was done by the majority of people impacted yesterday), it is possible to re-establish connectivity between the device and the internet., both with changing the system date on an android client app and without. Streaming to the device is still impossible though. When you use the date trick the device is also enlisted in the Google home app, while without the date trick the device is connected to WiFi but it does not appear in Google Home. In both cases it is impossible to change the device settings. Hope this can help with your testing and delivery of a fix. Please keep in mind that majority of people did a factory reset.

thanks 

[PauloC]

Hola gente, tuve problemas de conexión con mi chromecast de 2da generación, no podía conectar ninguna plataforma, así que lo reinicié, y mk teléfono Android lo reconoce, sin embargo, al llegar a la parte en la que te da el código, me salta el mensaje de "No se pudo establecer comunicación con tu chromecast", ya lo reinicié varias veces, al teléfono y al romper también, vacíe el caché de Google Home, y nada, alguna sugerencia? 

[PauloC]

"Router" 

[caeds3401]

Parou de funcionar ontem, no começo era rede sem segurança para uso do chromecast, desinstalei todas as casas e repete o chromecast e depois a mesma coisa no meu celular, fiz todo o processo de configuração e na hora de colocar o código que apareceu na tv, veio outra mensagem (NÃO FOI POSSÍVEL AUTENTICAR O CHROMECAST) não sei mais o que fazer, se alguém puder a resolver essa situação eu agradeço. 

[Alvino]

Por enquanto não há o que fazer, apenas aguardar uma atualização que está em andamento pelo Google.

[Itsasobs]

Me ha pasado lo mismo. Soy incapaz de volver a configurarlo. No encuentro solución alguna y Google tampoco ayuda mucho...

[mtss]

O meu fez exatamente o mesmo desde ontem, conseguiu resolver?

[Itsasobs]

Sigo sin poder resolver el problema. He probado a reiniciar el router, y nada. También configuré el Chromecast de fábrica, y no sirvió de nada. 

[Lince]

Y tienen idea de cuándo lo van a solucionar? Yo llevo 2 días... sin pídelo usar.

Y lo he reseteado de fábrica porque es lo que aconsejan cuándo no se conecta, ya podían haberlo dicho antes...

[LALITAD]

No puedo autenticar mi chromecast, desde ayer es esto. Estoy toda la mañana y nada. Con quién puedo hablar para que vean el tema. 

[Danyk69]

Me sucede igual